Receptionist

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

NEC software solutions operates a managed service contract for London Tribunals which includes the provision of a high-quality front of house reception team, based at London Tribunals' hearing centre at Chancery Exchange in Holborn. We have a vacancy within this team and are looking for a motivated, conscientious, and friendly professional to join our team.

Purpose of the role:

In this role you will provide a high-quality service to independent adjudicators, colleagues across administrative and processing teams as well as the public attending the hearing centre. You will work within a set of mature business processes and procedures, administering tasks to support the overall service on a daily basis. You will undertake key tasks which underpin the appeal hearing process and must be performed in an efficient manner and to a high standard.

Responsibilities of the role:

As a Receptionist you will be responsible for:

• Using judgement, intellectual ability and initiative, complete tasks and undertake instructions from the NEC Client Services Manager and adjudicators, in line with established policies and procedures;
• Actively contribute in the delivery of a comprehensive support service within London Tribunals;
• Complete tasks within the reception assistants' area of work and, concentrating on the busiest areas in a fast-paced work environment, play a full part in contributing to the output of the team;
• Deal with a wide range of personal, written and telephone enquiries to the service, and queries from adjudicators;
• Identify case management issues and enquiries which require the attention of London Tribunals' management team and tribunal assistants, undertake preliminary enquiries and refer on where necessary.

What we require from the candidate:

• Experience in a front of house reception role within a formal environment, working effectively as part of a team to deliver a high-quality public-facing service;
• Experience of working in a legal environment (desirable);
• Experience of working with a legal case management software application (desirable);
• A clear understanding of working in a statutory environment and dealing with service users who may be unhappy with a tribunal decision in their case (desirable);
• Clear understanding of the nature of administering an appeals service with independent adjudicators making legally binding decisions (desirable).

Working hours are 37.5 per week, covering Monday - Friday on a rota basis.

Next steps

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business