Receptionist

Job Introduction DHU Healthcare - Part-Time Receptionist Opportunity in Leicester
Location: Merlyn Vaz H&S, Spinney Hill Road, LeicesterHours: 24h per week (2pm - 8pm Wednesday, Friday, Saturday & Sunday) Salary: DHU Band 2 (£21,394 - £22,383) Pro Rata Per Annum
Are you looking to make a positive impact in the healthcare industry? DHU Healthcare is seeking a dedicated and personable Part-Time Receptionist to join our dynamic team in Leicester. If you thrive in a fast-paced environment and are passionate about providing exceptional service to patients, this could be the perfect opportunity for you!
Key Areas of Responsibility & Accountability

• To lock all doors and cabinets, close all windows and close down the computers at the end of the day, ensuring all patients have left.
• To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner.
• To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager and other staff.
• Comfort call patients if DNA
• To receive and record requests for home visits, following the protocol for this.

What DHU Can Offer You:Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme – alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.
We are always:

• Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people, and communities.
• Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
• Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.
• Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.

Person Specification

• High level of Administration experience
• Right to work in the UK
• Previous experience in a health care environment desirable
• Computer experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
• Accuracy and attention to detail
• IT literacy skills in Word, Excel, PowerPoint
• Flexible & adaptable to meet changing needs of service

Skills and Knowledge

• Self-motivated, able to work without supervision, using own initiative to complete tasks
• Well-developed influencing skills combined with a facilitative and supportive style of working
• Ability to prioritise work and meet deadlines
• Good interpersonal and communication skills
• Evidence of commitment to continuing professional development (CPD)

DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare. At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.