Receptionist

Hours: 25-30 hours per week

Willowfield Surgery are looking for a Care Navigator to join their busy team.

Willowfield Surgery is a well-respected, four Partnered GP practice currently providing care for 4150 patients.  Our Clinical and administrative staff are valued in their roles and thrive in a supportive and positive workplace. We train undergraduate medical students and GP trainees

The ideal candidate will be warm, friendly and approachable and will treat each patient who calls or visits with respect and professionalism.  Our new team member will adhere to strict confidentiality polices and have absolute discretion with regards to patients and colleagues.  You will be interacting with people from every walk of life so must be a people person with a flair for taking initiative.   Your passion for our patients will make your job rewarding.  Each day is different and you will feel supported in your role from all members of our team.

Willowfield Surgery reserves the right to enhance the shortlisting criteria in the event of an unprecedented response.

Willowfield Surgery is an Equal Opportunities Employer.

About The Role

• Dealing with patient queries and requests by phone or in person, efficiently and accurately
• Production of prescriptions for patient medications
• Supporting the clinical team and handling their requests
• A variety of other activities that could be reasonably expected of a medical receptionist
• As a Doctors Surgery, It is inevitable you should be comfortable in reassuring and dealing with anxious, concerned and often unwell patients
• Delivering the best service needs flexibility and you will be expected to take up a ‘fair’ share of covering for your team members, as they will also cover for you so we are able to maintain the levels of service our patients expect
• We want everyone to enjoy coming to work and you can expect a warm welcome, friendly team and all the support you need to enjoy your work and perform at your best.

To apply please submit your CV by clicking the apply now button.

Required Criteria

• Proven experience of working in a similar Service environment gained within the last 5 years
• Excellent Communication Skills
• Proficient in the use of MS Office software, email and the internet
• Proven history of learning and adhering to policies and processes
• The ability to work to deadlines, work in a fast-paced environment with an attention to detail
• Thrive in a busy team and love the rewards of great job satisfaction

Desired Criteria

• Previous Medical Receptionist experience

Skills Needed

Establishing Rapport With Clients, Communication, Listening to patients

Salary

£11.75 per hour