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SalaryPHL are looking for a Receptionist to work in Winchester Hospital.
As a key member of the team at PHL, your role is very important as the first point of contact for our patients. A kind and empathetic person, you will be expected to take control and be accountable for the given situation, treating every patient with respect and providing confidence in our ability to deliver a great and caring service.
We are looking for reliable, friendly and must be flexible to join the team that are available to work Saturday afternoons.
Hours
Every Saturday 14:00-19:00.
Receptionist Duties & Responsibilities:
- Receptionist Duties & Responsibilities
- Answering the telephone promptly and deal with all enquiries, maintaining confidentially at all times
- As an integral team member, you will efficiently manage patient and customer interactions, keeping them informed to the progress and liaising with your duty team leader as appropriate to ensure a seamless and first-class service is delivered.
- Ensure the reception area is kept tidy and all areas are safe
Receptionist Skills and Experience:
- Relevant Reception / Customer Service or administration experience
- Must be confident, multitask, work independently without supervision
- Sensitivity and empathy with people from different backgrounds
- Ability to communicate effectively and demonstrate empathy when dealing with patients and multidisciplinary team
- Ability to use Microsoft office or other databases
- Previous experience of Adastra and EMIS would be desirable but not essential
As an integral team member, you will efficiently manage patient and customer interactions, keeping them informed to the progress and liaising with your duty team leader as appropriate to ensure a seamless and first-class service is delivered.
Due to the high volume of applications received we are unable to respond to unsuccessful candidates. If your application is of interest to us, we will normally contact you within 2 weeks of receiving your application.
Benefits
- Bike2Work Scheme. With the Bike2Work scheme you can save up to 42% on bicycles and cycling equipment.
- DSE Eye Tests and Spectacles. To promote the importance of good eye health staff can claim up to £25 for an eye test and up to £50 for spectacles.
- Employee Assistance Program - 24 hour helpline. Supporting you and your family through life's ups and downs including counselling, legal information, bereavement support, medical information and CBT self-help modules.
- Employee Recognition - 'On the Spot' and 'Extra Mile' Awards. We aim to truly reward employees, so that they feel valued and motivated.
- Family Friendly Policy. A commitment to support staff with their work/personal life balance by supporting staff through all aspects of maternity, adoption, paternity and shared parental leave. Including, paid leave for staff undergoing fertility treatment.
- Long Service Award. We celebrate our staff's commitment to PHL Group and their achievements after 5 and 10 years of service.
- Menopause Support. We have signed the Menopause Workplace Pledge and will cover the cost of an annual HRT subscription for staff going through the menopause.
- NHS Discount - Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts from large national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- Paid Sick Pay. Staff are entitled to 10 days paid company sick pay, per year.
- Pension. Employees have access to the company pension scheme with The People's Pension.
- Professional Development. Investing in supporting the development of our employees is important to us. We provide a wide range of opportunities to support your development, including training courses, conferences and team building.
- Workplace Savings and Low Interest Loans. In partnership with Wessex Community Bank, we provide staff with the opportunity to build savings through payroll deductions, as well as access to low interest loans, which are paid back with payroll deductions.
- Your Birthday off!.
PHL Group has made a commitment to improving the number of ex-military personnel that join our ranks. In 2023, we were awarded the Defence Employers Recognition Scheme Bronze Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, serving reservists and their families.
