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SalaryJob Summary: Provision of efficient reception service for patients and clinicians. Liaison with outside agencies and services on behalf of patients and clinicians. Triage patients as per practice protocols and guidelines. Support other team members to ensure that workload is fairly covered and shared.
Answer telephone calls quickly and efficiently as per practice guidelines and protocols. Deal with administrative tasks to support the Practice in delivering high quality patient services, including requests for non NHS Services. Key Tasks may include: Answer incoming telephone calls to the Practice. Check patients in for appointments.
Make appointments for patients both face to face and by telephone. Deal with e-mails sent to practice generic e-mail address. Open & close surgery. Understand and use EMIS clinical system as per practice guidelines.
Deal with patient queries and requests. Manage patient registrations and associated admin. Deal with SAR requests within expected timescales. Deal with requests for non-NHS Services.
Deal with TASKS on EMIS. LRU referrals. Chaperone patients.
