Address
SalaryJOB TITLE: RECEPTIONIST/ SWITCHBOARD OPERATOR REPORTS TO: Reception Manager & Senior Receptionist ACCOUNTABLE TO: Operations & HR Manager Job Summary: To provide a high quality, professional reception and administrative service to patients, doctors, colleagues, health service professionals and others. To work constantly with a continual focus that always puts the patient first. To act as the first point of contact for patients contacting the Practice, either on the telephone or in person and to always give patients the highest possible standard of interaction and care and to ensure that any enquiries from patients are handled in an efficient and courteous manner. Main Duties and Responsibilities Greet all patients and visitors to the practice.
Book in, amend and cancel patient appointments in line with practice appointment procedures. Ensure the efficiency and integrity of the appointment system is maintained. Ensure that patients without appointments who need urgent consultations are booked into appropriate urgent care slots or offered access to a GP at another location. Explain practice arrangements and formal requirements to new patients and temporary patients, ensuring all procedures are completed.
Advice patients of relevant charges for private services, accept payment and issue receipts as appropriate. Ensure reception and waiting areas are kept neat and tidy at all times. Restocking information leaflets as appropriate. Answering incoming telephone calls, ensuring calls are documented if appropriate and redirected if required.
Undertake administration tasks as allocated on the rota. Dependent on shift, action start and end of day procedures. Check own emails on a daily basis. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Assignment of Work The post-holders work assignment is at all times determined by the requirements of the Senior Receptionist, Practice admin coordinator or Practice Management team. The management team will provide immediate line-management for the post-holder, supported by the senior receptionist. The post holder will take instruction on a day to day basis from the senior receptionist or admin coordinator or delegated individual in the absence of the senior receptionist or admin coordinator. The post-holder is expected to be self-directed and self-motivated, using their own initiative to deliver the immediate needs of the practice and support for their colleagues.
This should minimise input from the admin coordinator to ensure the day to day running of the practice. The post-holders work will be formally reviewed by annual appraisal.
