Receptionist/Administrator

Ensure that all patients are treated with courtesy and consideration at all times, and that any queries or concerns are addressed promptly and professionally Ensure that the telephone is answered as quickly as possible Ensure that all information is accurately recorded in the patients record Receive patients at Reception for surgery appointments Make new and follow-up appointments Receive and record requests for home visits. Enter requests for home visits on to the clinical system, stating time received and including all relevant information and where necessary refer to the duty doctor or paramedic Receive and record requests for repeat prescriptions. Forward patient requests to the Prescriptions Officer (or nominated deputy), or print/send directly as appropriate in their absence Deal with general enquiries made personally by patients or over the telephone Receive and record messages for District Nurses, Health Visitors and other attached staff including the CPN Be responsible for franking the mail each day Advise patients of relevant charges for private services, accept payment and issue receipts for same. Enter details concerning medical reports and cheques received in the appropriate books Ensure that information about unresolved or urgent matters is passed to colleagues before leaving the Reception area Maintain the filing system within each medical record Advise patients of test results Ensure Reception and waiting areas are kept neat and tidy Provide holiday/sickness cover