Receptionist/Administrator - Bristol

Job Purpose:   To provide administrative support for the Housing Team and to carry out general administrative tasks. To also be responsible for providing a professional and friendly welcome to all visitors and residents, providing information on services available.

Hours of work:  21 hours (7 hours per day over 3 days)

Location : YMCA East Surrey, Hillbrook House, 68 Brighton Road, Redhill, Surrey, RH1 6QT.

Annual leave:  Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks’ pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year. 

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at The Sovereign Centre and at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Main responsibilities

• Provide a professional friendly welcome to all visitors and residents arriving at Hillbrook House and providing information on services and facilities available
• To deal with telephone enquiries and to put calls through to other staff, to take messages and to retrieve voicemail messages
• Ensure the visitor policy is complied with and the seen sheet is completed and kept up to date

·       Collate, input and monitor data via various IT platforms

·       Manage incoming client applications via guidance support and various IT platforms

·       Complete and the keep the staff rota up-to-date and distribute to staff

·       Filing and other administrative work as required

·       Updating reception documents and maintaining contact folders

·       To offer a helpful and supportive presence to residents and reporting of incidents

·       Keeping tally on stock available and first aid items

·       Cash transactions over the reception for resident rent and  maintain accurate receipting and accounting of all monies and credit transactions taken whilst on duty, checking floats and reconciling the till at the end of the shift

• Ensure that all keys and equipment issued are signed for and are returned and stored as appropriate
• To provide administrative support for the housing team and to carry out general administrative tasks (using Microsoft Office and other platforms)
• To be responsible for the post at the weekend, ensuring incoming post is dated, and is distributed to appropriate staff and residents and that outgoing post is processed correctly
• Any other duty requested by Housing Management

Closing date & interviews: 

Closing Date:  Thursday 23rd May 2024 9am

Interviews are scheduled : Thursday 30th May 2024