Referral Processor - Family Service Autism And Adhd Team - Nottingham

Referral Processor - Family Service Autism and ADHD Team 

Nottingham

Umbrella Pay- £15.28 per hour

22/01/2024 – 3 months

Monday to Friday, 9am – 5pm, 37 hrs/week – Hybrid 

Our client are seeking a Referral Processor to join a Family Service Autism and ADHD Team based in Nottingham.

• Receive and handle all initial referrals received into the team
• Assess new referrals against the Family Service Autism and ADHD Team threshold criteria for triage assessment
• Make decisions about referrals to determine if the criteria for the service are met or whether another service should support the family
• Offer signposting for families/professionals to appropriate external services if necessary
• Provide verbal feedback and advice to referrers regarding the action taken on their referral, and to confirm this in writing
• Deal effectively with enquiries across all channels from members of the public, customers, services users, internal departments and professionals from other agencies (e.g. schools, health, Early Help. Social Care)
• Take ownership of enquiries and provide feedback on progress and outcomes to partner agencies, professional organisations and the public as appropriate
• Maintain accurate, up-to-date records
• Participate fully in supervision, appraisals (EPDR), and practice observations, as part of personal development and support
• Attend team meetings and whole Service events

Requirements

• To hold 5 GCSEs at level A*-C (including English) or equivalent
• Experience of working within a Children’s and Families Service setting
• Experience of working with and supporting families whose children have additional needs and/or behaviours indicative of a neurodiversity and or a diagnosis of ADHD/ASD
• Experience of administering and triaging referrals into an early help service or parenting provision
• A working knowledge of ADHD and ASD and the services in place to manage and support families affected by the condition
• Excellent written and verbal communication skills

Recruitment is done in line with safe recruitment practices. 4Recruitment Services in an equal opportunities employer.

Please email all CVs to Sammy Davis or call (phone number removed) mobile (phone number removed)