Regional Manager (Operations)

Salary: Personal Contract

Reference: REQ3614

As a leader, you will be a role model inspiring and holding others to account for delivery against all operational and financial targets whilst ensuring exemplary standards of health and safety and compliance with statutory legislation.

What will you be doing day to day?

• Lead, motivate and inspire the team to successfully deliver and role model desired behaviours
• Translate the strategic objectives into robust plans with operational, financial, commercial and safety targets for the region and engage the Senior Team to ensure successful delivery
• Ensure safety case responsibilities and operational risks are communicated, understood, and adhered to including statutory obligations
• Control, manage and coordinate resources during emergency incidents
• Forecast delivery outputs from the plan, continuously review and plan for outperformance, implementing remedial action if required
• Assist with the delivery strategy and preparation of contract bid packages of work (Connections, Metering, ELR)
• Participate in monthly / quarterly performance reviews with contractors support by Commercial and Procurement
• Management and development of teams and direct reports aligned with the SGN performance management framework
• Ensure operational and business change initiatives are deployed effectively and embedded in the depot
• Assess resource requirements over the medium to long term and implement plans to ensure they remain sustainable
• Analyse Management Information and take actions to close gaps in performance standards that are not on target
• identify opportunities for continuous improvement and innovation, designing and implementing plans and reviewing their impact
• Role model exceptional standards of personal and process safety and promote a behavioural safety culture
• Chair regular senior management meetings to discuss performance against targets and areas for improvement, setting clear objectives for the Senior Team and holding them to account for delivery
• Chair high level disciplinary / capability and grievance hearings
• Provide mentorship and promote self-development to aid a robust succession plan for the next generation of leaders
• Overall accountability of operational budgets of typically up to £20m and holds overall responsibility for ensuring the department achieves its targets
• Embrace and promote stakeholder engagement and customer initiatives
• Advocate positive employee engagement and maintain cooperative working relationships with trade unions
• Review the strategic risks associated with the region and seek measures to mitigate those risks ensuring they are documented in line with company risk management
• Ownership of the region’s Business Continuity Management (BCM) plan and response
• Collaborate with other depots sharing learnings and implementing best practise
• Undertakes standby requirements when required
• Deputise for Head of Operations when required

What you’ll need

• Proven track record of leading and managing a large safety-critical operation at a senior level
• Ability to manage technical experts to maximise safe and efficient operations
• Previous experience in a regulated utility business is desirable
• Strong commercial and financial acumen and understanding of key financial and operational drivers
• Solid communication, motivational and influencing skills with an ability to engage and influence people at all levels
• A role model for company values and behaviours
• Evidence of successful succession planning including the development of teams and individuals
• Educated to degree level or equivalent is desirable and holds, or working towards gas-related professional qualifications
• IOSH Managing Safety is required (if not already qualified the incumbent must work towards a qualification within a 6-month timescale)
• Experience of collaborative working with a direct labour workforce in a unionised environment
• Experience in managing a contract labour workforce alongside a direct labour workforce

If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.