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SalaryJob Introduction
We are looking for a Regional Guest Services Supervisor to join our team at one of Rapport’s most prestigious contracts based in Bristol and overseeing the a teams in both Bristol and Cardiff.
The client is one of the Big Four leading audit and accounting firms, and you will play a pivotal role in ensuring exceptional customer service for our esteemed clientele. You will lead and coach a team of service professionals, overseeing daily operations, and driving strategies to achieve maximum client satisfaction.
This is a full-time, permanent role (40 hours per week, 8 hours per day), on a shift rota basis from Monday to Friday between 7 AM and 10 PM. Overtime may be required for events out of these hours.
Main responsibilities
- Motivating, coaching, and leading the team by example to provide exceptional client services, reservations, restaurant hosting, and administrative duties
- Ensuring all client enquiries are handled efficiently and effectively
- Proactively identifying and resolving client issues to maintain high satisfaction
- Building strong relationships with clients, fostering trust and loyalty
- Monitoring client feedback to identify areas for improvement in service delivery
- Working cohesively with other team members and departments to deliver exceptional service
- Managing all daily operations including overseeing reception, hospitality, events and back of house
- Supervising and managing hospitality events through the day or evening
- Assisting management with preparation of monthly accounts
- Supporting with team recruitment and manage administration such as HR, on-boarding and payroll
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a minimum of two years’ experience working in a high-end hospitality establishment (e.g., luxury hotel or fine dine restaurant), overseeing a large number of events from enquiry to delivery
- Possess excellent communication skills, with experience managing and supervising staff.
- Have strong organisational skills and an attention to detail, the ability to multitask and manage competing priorities
- Be flexible with working occasional evenings to support events in both Bristol and Cardiff
- Have great interpersonal skills and a natural ability to positively influence business decisions
- Be able to work well under pressure and have the ability to be proactive and act with intuition
- Must be able to demonstrate an understanding of financial documentation reporting required in a hospitality environment e.g., end of month sales and stock management
- Have basic food hygiene knowledge and a good understanding of meeting room booking software systems
About the Company
Some of our benefits include:
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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