Registered Care Manager - Operations

Our client, an outstanding domiciliary care provider, based in Stamford, require a Registered Manager with some Operational Management experience to join their team on a full time permanent basis.
 
Our you currently a Registered Manager looking to take that next step into Operational Management or you have some experience in Operational Management and want to work with an Outstanding provider.
 
Our client is seeking an Operations Manager to join their team and support the delivery of safe, top-quality homecare services. Your leadership skills will be pivotal in maximising operational efficiency and propelling business growth.
 
Key Responsibilities:
As a senior leader, you'll oversee the day-to-day operations, ensuring the efficient functioning of the business while adhering to stringent quality and safety standards. Your role involves resource allocation, performance monitoring, and driving excellence in homecare provision within budget constraints.
 
Key Duties:
Ensuring Safety and Quality:

• Implementing and upholding safety protocols and quality standards in accordance with legal requirements and company policies.
• Continuously updating knowledge through training and development to enhance service quality and compliance with evolving regulations.
• Monitoring health and safety across all operational areas and maintaining meticulous record-keeping systems.
• Leading investigations into complex complaints and incidents, using findings to enhance service quality.

Customer Service Excellence:

• Championing customer rights and preferences, ensuring their needs are central to care and support planning.
• Facilitating comprehensive assessments prior to service commencement to address customer needs and risks effectively.
• Fostering transparent communication with customers and their families, ensuring timely information dissemination and addressing concerns promptly.
• Safeguarding customer and family information in compliance with confidentiality policies.

Staff Leadership and Development:

• Providing strong leadership to motivate and empower office staff, fostering a culture of excellence.
• Line managing registered managers and other staff, conducting performance appraisals, and offering ongoing support and training.
• Ensuring adequate staffing levels and managing HR matters in line with company policies.
• Addressing emergency on-call issues efficiently to maintain service continuity.

Business Promotion and Growth:

• Cultivating positive relationships with external stakeholders to enhance brand visibility.
• Collaborating with the franchise owner to meet sales targets and manage budgetary constraints.
• Managing publicity and media relations to bolster the company's reputation.

If you're a dynamic leader with a minimum Level 5 qualification in Health & Social Care and a passion for delivering exceptional homecare services, we'd love to hear from you.
 
Join us in making a difference in the lives of our customers while driving business growth and excellence. Apply now!