Removals Operations Manager

Relocruitment are delighted to be working alongside a well-established Removals firm based in Essex. They provide Domestic moving services all over the UK.

They currently have a large fleet of vehicles, operate from modern offices and a 20k sq. ft warehouse as well as other storage facilities.

With an impressive 60 moves carried out last week alone, our client is continuing to grow, and this is a great opportunity to be a part of that growth.

The role of Operations Manager is all about maintaining high standards, from their fleet and team to customers and storage.

The ideal candidate will share in the company’s enthusiasm for growth and is proactive in assisting operationally. Experience within Household goods is essential and as long as you have a strong knowledge of Removals, prior experience as an Operations Manager is desirable however, not a requirement.

International experience is not required but it would be nice as they are looking to expand into European and commercial moving soon.

Position overview:

Our client is seeking a dedicated and experienced Operations Manager to lead and oversee the daily operations of domestic house removals and storage. The ideal candidate will be a motivated and organised individual with a strong background in Removals, customer service, and team management.

As the Operations Manager, you will play a crucial role in ensuring the efficient and smooth execution of removals and storage services while maintaining a high level of customer satisfaction.

Key Responsibilities:

Logistics Management:

• Plan, coordinate, and execute all aspects of domestic house removals and storage operations, including scheduling, routing, and allocation of resources.
• Monitor and optimise transportation routes, vehicle maintenance, and fuel consumption to enhance operational efficiency.
• Ensure compliance with safety regulations and company policies during transportation and handling of goods.

Team Leadership:

• Recruit, train, and supervise a team of removalists, drivers, and support staff.
• Foster a positive and collaborative work environment, promoting teamwork and professionalism.
• Set performance expectations, conduct regular performance evaluations, and provide constructive feedback to team members.

Customer Service:

• Maintain a strong focus on customer satisfaction, responding to inquiries, resolving issues, and addressing customer feedback promptly and effectively.
• Coordinate with sales and customer service teams to ensure accurate service delivery, timely communication, and smooth execution of removals and storage projects.

Resource Management:

• Manage inventory and storage facilities, ensuring efficient utilisation of space and organisation of items.
• Monitor and maintain equipment, tools, and supplies necessary for removals and storage operations.
• Collaborate with procurement to ensure timely availability of required resources.

Quality Control:

• Implement quality control processes to ensure the safe handling and transportation of customers' belongings.
• Conduct regular inspections of vehicles, equipment, and storage areas to ensure cleanliness, safety, and compliance.

Operational Efficiency:

• Identify opportunities for process improvement and implement streamlined procedures to enhance operational efficiency and reduce costs.
• Analyse performance metrics and operational data to make informed decisions and drive continuous improvement.

Budget Management:

• Assist in the development of the operations budget, monitor expenses, and implement cost-saving initiatives while maintaining service quality.
• Track and report on key performance indicators (KPIs) related to operations, including revenue, expenses, and customer satisfaction.

Qualifications & Requirements:

• Proven experience in operations management, logistics, or a related field within the removals and storage industry.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent organisational and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in using computer software and systems related to operations management.
• Knowledge of safety regulations and best practices in removals and transportation.
• Customer-focused mindset with a commitment to delivering exceptional service.

If you are a results-driven professional with a passion for operations management and a background in the domestic house removals and storage industry, we invite you to apply for this rewarding position. Join the team and contribute to their mission of providing seamless and stress-free removals and storage solutions to their valued customers.