Resident Liaison Officer

My Tier 1 client is looking for a Resident Liaison Officer at 2 of their locations in the W5 & N4 area.

As Resident Liaison Officer your Key Accountabilities will include:

• Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
• Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
• Ensure a consistent approach to customer care is adopted,
• Manage the Tenant's Complaints procedures as a point of escalation.
• Maintain and update the on-site Database to reflect on-going works.

You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes.As well as having strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.

Applicants with an extensive customer service background may also be considered.

This is a 3 month term contract. If you are this Resident Liaison Officer, click apply.