Retail Operations And Compliance Executive - Wembley, London

Retail Operations and Compliance Executive - Wembley, London 

Reporting To: Head of Operations - LDO

Background and Role:

Quintain is a UK listed property company focused on one of the most significant London development projects at Wembley. The London Designer Outlet is located adjacent to Wembley Stadium and opened in autumn 2013 as London’s first designer outlet centre and the only one within the M25. It is the first of the ‘next generation’ of outlet centres and has become the ultimate retail, restaurant, and entertainment lifestyle destination within easy reach of central London and the Southeast. The scheme is a 350,000 sq.ft. mixed-use lifestyle destination, hosting designer and high street outlets with a wide choice of stylish fashion, sports, homeware and lifestyle brands and a full range of cosmopolitan restaurant and bar names alongside a Cineworld nine-screen cinema.

Realm is a specialist asset manager and developer of retail property, and we are currently responsible for a large portfolio of outlet centres in the UK including the management of the London Designer Outlet and the full price F&B and Retail across the wider Wembley Park estate. The Compliance Operations Assistant is responsible for providing day to day administrative support to the Head of Operations including deputising when they are out of the business.

Principle Aims:

• Establish and maintain strong, collaborative relationships F&B and Retail brands, proactively supporting their needs and fostering a thriving environment.  Develop strong working relationships with our stakeholders including the Client, Wembley Park, contractors, consultants and all our neighbours.
• Ensure all brand partners comply with shopping centre policies, lease agreements and that F&B brands comply with food safety regulations.  Conducting regular inspections and providing constructive feedback.
• Analyse sales data, footfall trends, and other relevant KPIs to identify opportunities for brand success and overall food court optimization.
• Communicate insights and recommendations to brand partners, the Head of Operations, and key stakeholders through engaging reports and regular meetings.
• Contribute to the development and implementation of initiatives that enhance the guest experience and attract visitors, aligning with the shopping centre’s overall marketing and branding strategy.

Key Objectives:

• Monitor brand partner adherence to lease agreements, shopping centre policies and H&S compliance.  Collecting the required evidence such as Fire Risk Assessments, Fixed Wire Testing and PPM documentation through regular audits. Enforcing compliance through clear communication and collaborative solutions.
• Coordinate and record regular food safety inspections to ensure F&B compliance with all regulations and best practices.
• Maintain records and administrate the Risk Wise Database platform.  Recording brand partner compliance, audits results and the associated documentation evidence.
• Ensuring LDO, ABM and brand partner audits meet H&S compliance and legislation.
• Support the Head of Operations with delivering projects within LDO, safely, on time and on budget, within the centre’s guidelines. Including brand partner fit outs, refits, exits, white boxing and keeping the retail delivery tracker up to date.
• Be the contact point for all tenant works carried out within the units making sure they are in line with statutory health & safety legislation, site regulations and have the correct permits.
• Communicate effectively relevant information to brand partners via retail advantage, or the most relevant platform.
• Co-ordinate insurance visits & the claims process providing quarterly reporting.
• Action and distribute store movement sheets.
• Support the administrative process.  Understand how to raise any PO’s and deal with invoicing accordingly in line with budgets and have a working knowledge of the LDO legal entities and resultant accounting procedures.
• Understand the monthly accruals process for the LDO properties under Realm management in collaboration with the Head Office.
• Perform the Duty Manager role when required.

Candidate Profile

• Relevant administrative experience in a highly customer focussed retail and/or property environment.
• Experience managing a Compliance platform (e.g. Risk wise, Data station)
• Experience of finance administration including accruals and invoicing would be an advantage.
• Strong financial and analytical skills with a high level of computer literacy
• Lead by example and when necessary ‘get their hands dirty’ with a flexible “can-do” approach to work.
• Have an approachable personality at the same time as being a committed and skilful team player, able to interact at all levels effectively.
• Have the presence and confidence to deal with all levels of management (particularly from retailers, Client, agents, local authority and other stakeholders)
• Good relationship building skills.