Retail Quality Assurance Planning And Methodology Manager - Controls Manager

This is an exciting opportunity to work within the Retail Quality Assurance Team in a newly developed role.

You will be part of the Senior Management team and will play a critical role in building a more dynamic QA model including prioritisation principles and risk parameters. You will support the Head of QA in developing short and long term plans for sample sizes, test frequency and testing methodology, using your communication and influencing skills, you will present your plans to stakeholders and leadership to gain agreement. You will also support  the smooth running of the testing teams by; capacity planning, tracking and supporting on operational elements such as; team risk and control for key processes, team budget, team spend, recruitment, recognition, team ways of working and more. This role won’t duplicate what other Senior Managers or functions are there to do, but instead act as a connector and enabler.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

A typical day will include future planning, understanding how current results, changes or emerging risks may impact the future testing plans. This could include deep dives of data to try and find trends or insights.  

You’ll work closely with the QA testing teams, so may get involved in other activities as needed. 

At this time the role has no line manager responsibilities but we’ll need you to help motivate and inspire your colleagues and develop others. 

About you

You’ll be an experienced Risk professional, with a broad range of experience ideally from a financial services background. You’ll bring:

• A proactive attitude with a real enthusiasm for customer centricity and improving customer outcomes
• Experience of short term and long term planning ideally in an outcome testing or controls environment
• Ability to translate information into compelling, actionable insight and recommendations
• Strong analytical and problem-solving skills.
• Excellent communication skills and the ability to build effective working relationships with multiple stakeholders.
• An ability to work under pressure with multiple pieces of work at the same time, together with strong prioritisation/planning skills to deliver accurate, relevant and timely information.
• Proven ability to work across all levels of the organisation and form effective professional relationships
• Experience of managing and influencing key stakeholders
• Working knowledge of Governance, Risk and Compliance frameworks and controls to support regulatory compliance

Whilst not essential, ideally you would have some experience in some of the following areas:

• Sophisticated analytical skills including advanced proficiency in MS Excel, with the ability to interpret multiple sources of information.
• A proven ability to automate processes effectively, together with an understanding of the importance of robust data and processes.
• Experience leading high profile pieces of work, managing stakeholders positively to drive successful outcomes.
• The ability to work to a high standard of accuracy and present information in a logical and professional format.
• Previous experience of writing insightful papers/reports as well as presenting information and insight to senior managers.
• Experience working in a first line regulatory or risk environment,

An ideal candidate will also have:  

• Experience in a reporting environment within financial services.
• Strong interpersonal skills, to enable you to build strong relationships across a wide network within the business.
• The ability to work well in a team whilst being a self-starter.
• Have outstanding organisational skills, be able to understand competing requirements and implement plans to deliver against them.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Gympass – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.  
 
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.  
 
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.  

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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