The Department: Finance - Operations
Purpose of the role: Assisting the team with the Revenue Cycle (WIP & AR) for Partners / Practice Groups. To maintain the high standard of service offered to the Firm's clients ensuring that procedures are followed. To work as part of a team that is committed to providing a professional high quality support service at all times.
- Management of the London Collections Mailbox – assigning work to the relevant Revenue Controller and referring issues to the Revenue and Collections Manager
- Assisting Cashiers with the allocation of monies received, and assisting with the queries that arise, and assigning to other Revenue Controllers as and when necessary
- Handling the phone calls confirming bank details with our clients
- Producing copy invoices and narratives as and when required by the clients and the business
- Assisting with new Vendor requests to onboard new clients
- Co-ordinating Audit Requests
- Assisting with the production, and processing of the Provision reports, managing the responses.
- Assisting with the admin of large clients that will be allocated and updating of the ebill statuses
- Providing assistance with the chasing of outstanding debts by various methods which include statements, email and telephone;
- Ensure notes are kept fully updated in the Financial Inventory Management Application – Credit Force (I4G) Keep I4G updated with any notes on E-billing issues;
- Prompt resolution of queries from Partners and clients;
- Refer any invoices of concern to the Revenue and Collections Manager
- Assist the Revenue and Collections Manager with ad hoc duties
- To assist with special projects as required;
Hours: 9:30 a.m. to 5:30 p.m. with flexibility in accordance with the needs of the business, including occasional overtime as required.
Experience, skills and personal attributes:
- Previous experience of working within a law firm collections or billing function is preferred but not essential
- Personable and a good telephone manner essential
- Excellent verbal and written communication skills
- Ability to pay high level of attention to detail essential
- Can do attitude and able to work independently
- Reliable and well organised
- Ability to use initiative
- Ability to prioritise and multi task
- Ability to work effectively as part of a team
- Good IT skills, including a thorough working knowledge of Office and Excel
- Sound numeracy, literacy and accuracy skills
- Aderant experience highly desirable