Robotics Implementation And Support Manager

Are you an experienced Technical Support Manager within an engineering company?

Always wanted to move into a new role within the robotics industry?

Do you have excellent communication and data-driven decision-making skills, partnered with a strong ability to problem-solve while keeping the client at the centre of all you do?

Plus can lead a small team of two engineers to develop and drive an outcome-based and highly-organised support team?

And you’re based in London?

We’d love to hear from you.

About the Shadow Robot Company

The Shadow Robot Company is an established, employee-owned, international and world-leading robotics company.

We exist to develop and create awesome robots for advancing dexterity.

Our Company values: 

• We care about each other
• We enjoy challenging the impossible
• No bull****... No a**holes
• Compassionate

When we add new people to our team, wherever you’re based and whatever role you’re doing, you’ll see that we all live and breathe these core values.

What will you be doing, and what does success look like?

With your technical support, training, and team lead experience, partnered with your desire to learn as much of Shadow’s product as possible, Shadow will be able to better support clients worldwide.

You’ll use your inherent organizational skills, partnered with data-driven decision-making, to enhance our support offering to clients. The data you capture will be fed back into the engineering and Support teams for troubleshooting and future optimizations. 

Your Impact as our Robotics Implementation and Support Manager 

• You’ll be a key member of our Implementation and Support team
• The role covers a wide range of the product delivery cycle and the customer journey. 
• This includes setting up and testing systems before they’re delivered to customers, training and installation, and post-sales maintenance and Support.
• As the Manager, you’ll set up and maintain the necessary systems.
• You’ll also work closely with other teams to continue achieving superb customer service, efficiency, and efficacy.

To be successful in this role, we’d love to hear from you if you have the following experience and personality:

• Experience in a technical Support Managerial capacity
• Strong oral and written communication skills
• Able to effectively manage a team of two skilled engineers
• Good organisational skills
• You’re a skilled trainer and able to support clients remotely as well as in person
• Problem-solving
• Data-driven decision-making skills
• Client facing
• Champion process-driven environment
• Willing to travel internationally from time to time
• Excellent attention to detail
• Outcome focused
• Basic software knowledge
• Ability to work cross-functionally
• Strong work ethic

Nice to haves:

• Mandarin
• Linux
• Experience in Robotics
• ROS
• Experience scripting (e.g. Python)

This may well read like a long shopping list; however, you really don’t need the ‘nice to haves’ to be considered for this role!

If this sounds like your ideal next career move, we work with Your People Partners as our internal hiring partners. Please reach out to them directly when applying and/or following up.

Based: Gospel Oak, London (about 2 mins walk from the station)

Salary: £40,000 to £50,000 p.a. 

Details: Full-time, London office based with some international travel each year

Package and benefits: Contribution Pension Scheme, 28 days holiday per year (in addition to Bank Holidays), Employee Assistance Programme 

NOTE for APPLICANTS:

Your People Partners are our internal hiring team so any comms with them is as though it is from us (not a traditional recruiter).

NOTE for RECRUITERS:

Your People Partners are our internal hiring team. Please contact them directly for future consideration of a potential PSL.