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SalaryWe are looking for a highly motivated individual who has an interest in providing first-line technical support!
We are recruiting a Sage Support Technician for our fast-growing software company based in Gateshead.
The hours are 9am-5pm Monday-Friday, with 22 holidays per year + Christmas shutdown + bank holidays. This role has the possibility of progression into becoming a Sage Consultant for the right candidate.
You will work as part of a close-knit team, supporting our customers using varied Sage accounts software.
This will include:
- Handling incoming customer support queries via telephone and email
- Supporting our Sage consultants with the implementation and configuration of new customer sites
- Collaborating with both internal and external teams to identify and resolve issues
- Assisting our Sage consultants with managing projects to ensure that they are delivered on time
- Keeping customers regularly informed of progress
- Continuously improving product knowledge
- Training for the Sage product range and developer add ons will be provided.
The candidate should have
- An interest in ICT and Technical Support
- Enthusiasm for supporting our customers effectively
- Ability to pick up new technology quickly and easily
- Excellent troubleshooting and communication skills
- Ability to manage own workload
- Competent knowledge of Microsoft software products and Windows environments
We are looking for someone who is:
- Reliable and punctual
- Flexible
- Has a desire to develop
- Honest and trustworthy
- Has good Communication skills
Position is based in Gateshead however will include a certain amount of client travel as the candidate progresses to do training/implementation for clients around the UK. Ability to drive/learn to drive would be an advantage.
