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Form of workOperations Coordinator
Salary from £22,000 - £30,000 DOE + £3,000 Annual Bonus + Superb Benefits
Central Bristol office location
Hybrid working after 3 months (1 week 3 days at home then next week 2 days at home)
The Company:
A well-established organisation who help local and global clients effectively manage the lifecycle of IT equipment in a more secure and sustainable way… A company that truly value their staff and believe that the people they employ are the reason for their success! It is a fun, open plan environment that is based in central Bristol, a company who are focused on service delivery and service excellence.
The Job:
To administer and process the flow of business from start to finish, whilst providing first class service and strong business relationships.
Key responsibilities.
- Maximise profitability and customer experience by arranging credit lines, contractual documentation, and lease paperwork in a timely and accurate manner.
- Coordinate and process the relevant security checks via the designated digital tools for new customers/suppliers and complete the "Know Your Customer Checks" when generating documentation for new customers.
- Manage multiple inboxes and respond to incoming calls and emails, to provide support with customer and partner queries by being a key member of the customer service team.
- Manage and action all operational finance invoicing and administration tasks from matching payments made to running weekly reports. Taking responsibility to proactively chase outstanding payments and provide updates to management.
- Proactively managing the workflow of your allocated customers for whom you will act as a named contact to develop a positive working relationship, in support of the Sales Team, to ultimately provide high quality customer service throughout the entire asset lifecycle.
- Maintain accurate records on internal systems, pipeline reporting and taking responsibility for the standards of your own area of work. Support sales with updates required, generate follow up documentation supporting such changes.
- Work closely with equipment suppliers to obtain the invoices, required information and to manage their expectations.
- Coordinate and process mid-term changes to customer agreements.
- Support the customer in making timely End of Lease (EOL) decisions.
- Negotiating where applicable and within authorities.
- Facilitate and administer the full EOL process including arranging collections, device matching, reporting & billing and produce accurate invoicing to reflect the EOL decision for each customer.
The Person:
My client is looking for a candidate who has exceptional account management skills, who loves a challenge, a busy workload and a varied role where multi-tasking is a prerequisite! A positive individual who likes to make a difference, who enjoys learning and going the extra mile… Previous sales administration / account management experience, some finance experience / knowledge is ideally required along with strong numeracy skills, great attention to detail and strong Excel skills… If you are passionate about promoting sustainability and helping the environment that would be an added bonus!
The location: Central Bristol / Hybrid working once trained
The Hours: Monday to Friday (37.5 hours per week) - Standard hours are 8.30am - 5pm
Dress Code; Business formal Monday to Thursday and business casual on a Friday
The Benefits: Amazing benefits which include 25 days’ holiday rising to 30 days + Bonus Days! Pension, Healthcare, Dental Care, Child Care Vouchers, Over-time offered, incentives and retail voucher scheme! Superb office environment, great staff room with pool table and a great team spirit!
