Address
Form of work
SalarySales AdministratorTo be responsible for maximising revenue from sales of tickets, hospitality and memberships whilst providing exceptional levels of customer service.
- To assist with day-to-day sales and queries from customers in person and over the phone, including event days
- To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines
- To ensure all products purchased for dispatch by post are dispatched within agreed timelines.
- To assist with the set-up of all sales platforms
- To deliver an excellent customer experience, exercising flexibility to provide a personalised service exceeding our customers' expectations.
- To maximise all sales opportunities by engaging and understanding the customer's requirements.
- To carry out any other tasks as directed by your line manager.
- To ensure your working space is always kept clean and tidy, adhering to the business' clear desk policy.
- To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines
- To role model behaviours by providing shadowing, support, and monitoring for event day and part-timestaff as required.
- There is an expectation that you will undertake adhoc work on an exceptional basis or provide relevant cover for other team tasks.
Behaviour and Skills
- To be a role model for all the client's values and ways of working - walk the talk.
- To exude a can-do attitude
- To be flexible and agile and always ready to adapt when things don't go to plan.
- To be an ambassador for business
- To act in a manner that supports the business' vision and values at all times.
- Strong verbal and written communication skills
- Excellent teamwork
- Proactive and positive attitude
- Resilient in difficult situations
- Good computer and numeracy skills
- Able to give and receive feedback from colleagues.
- Understands who drives customer satisfaction and behaviour.
- Takes ownership and follows up on any issues, makes well-considered and timely decisions.
- Strong understanding of sales systems
- Performance management tools
- Development opportunities within the role
Hours: 37.5 hours a week - including occasional time on Saturdays which is given back in lieu.9am - 5pmFree car parkingFree entrance to eventsSalary: GBP25k per annum
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