Sales Administrator

An excellent opportunity has arisen within a well-known international textile brand with offices based close to Stockport. The focus of the role will be dealing with customers making orders and handling everything involved with this from start to finish. The main tasks involved will be order processing, checking stock availability, then dealing with the transport and delivery of the product and all the relevant paperwork.
The ideal person for this role will have a passion to provide first class customer service and be happy dealing with the full order processing cycle from start to finish.
The role requires someone with excellent communication skills, both written and verbal and solution focused when dealing with problems. You must be computer literate with knowledge of MS Office suite, including Excel and have strong organisation and administration skills!
The position is 30 to 35 hours and offers a pro rata salary of up to £23,400pa.
What will you be doing as a Sales Administrator / Customer Co-ordinator / Customer Service Officer?

• Managing accounts alongside other departments
• Order processing on to in house system from email and into the customers portal
• Managing customer expectations and requests
• General sales administration associated with order processing and month end reporting
• Managing delivery booking slots and ensuring they arrive on time
• Preparing stock reports based on sales data
• Handling customer requests, enquiries, delivery chasers, complaints & quality issues
• Ensuring images, samples & data is collated and stored in the appropriate location and supplying on customer request
• Liaising with Internal teams such as design and field sales
• Liaising with another office in Europe regarding customer service, transport, quality, warehouse and creation

We would LOVE to hear from you if you have the following skills and experience:

• Personable with a confident approach
• Enthusiastic, resilient service-minded person, both towards customers and colleagues
• Strong organisation and administration skills
• Previous experience within a Sales Administrator / Customer Co-ordinator / Customer Service Officer role or similar role is required
• Excellent communication skills both written and verbal
• Proactive and result-oriented
• Attention to detail
• Ability to interact with internal staff and customers at all levels
• Ability to be flexible, multi task and prioritise workloads with a can-do attitude
• Manage own work load and pro-actively work on own initiative
• IT literate with good knowledge of Microsoft packages specifically Outlook & Excel where intermediate level is a necessity
• Able to drive / own vehicle or access to a vehicle for work preferred

What will you get in return for your work as a Sales Administrator / Customer Co-ordinator / Customer Service Advisor?

• Pro rata salary of £23,400pa
• 30 to 35 hours per week, Mon to Fri, hours to be worked between 8.30am to 4.00pm with some flexibility available
• 20 days holiday + stat rising by 1 each year, capped at 23
• Free parking
• Access to the staff sale
• Working within a small and successful team of 4

If this Sales Administrator / Customer Co-ordinator / Customer Service Officer sounds like a role you will LOVE, please send your CV today!
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