Sales Administrator

Techunite Ltd are recruiting for a Sales Administratorto join a leading and global digital technology solutions provider. This is a remote based role and will be on a 12 month Fixed Term Contract!

You will have a customer-centric approach and you will be playing a key part in the end-to-end order processing and billing operations for customers. Ensuring accurate order management, timely invoicing, and resolving billing-related queries.

Skills required for the role:

• At least 3 years of experience in order management, billing, or a similar role, preferably in the software/tech/IT industry
• Ability to handle complex billing scenarios and contractual terms
• Proficiency in using order management and billing software applications (e.g., Salesforce, ERP systems)
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and customers
• Strong problem-solving and analytical skills, with the ability to identify issues and propose solutions
• Customer-centric mindset, with a focus on delivering exceptional service and resolving customer inquiries
• Ability to work independently in a remote-based environment and manage priorities effectively

Key Responsibilities:

• Process customer orders promptly and accurately, ensuring compliance with company policies and procedures
• Review and validate orders for completeness, accuracy, and adherence to contractual terms and conditions
• Collaborate with internal teams, such as sales, finance, and operations, to address order-related issues and ensure smooth order fulfilment
• Generate and issue accurate and timely invoices to customers based on approved orders and contract terms

• Ensure billing accuracy, resolve billing discrepancies, and address customer inquiries related to invoices
• Collaborate with finance and operations teams to reconcile billing records and support revenue recognition activities

• Maintain comprehensive and up-to-date order records, including contracts, purchase orders, and related documentation
• Ensure proper documentation and archiving of billing records for audit and compliance purposes
• Develop and maintain a systematic approach to organize and retrieve order-related information

• Collaborate with customers and internal teams to resolve order-related issues, billing disputes, and inquiries
• Provide exceptional customer service, ensuring customer satisfaction throughout the order management and billing process.

Perks and Benefits:

• 25 days holiday plus bank holidays
• Annual Merit Reviews
• Career Chats
• Employee Assistance Program
• Annual Bonus Scheme
• Education reimbursement program (£500 per year)
• Half Day Fridays in the summer
• Paid Volunteer time off (1 day per year)
• Private Healthcare (after probation)
• Referral program (£1000)
• Social events
• Training program