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SalarySales Support Administrator
Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment where no two days are the same? If so, our client, a leading company in the manufacturing industry, is seeking a Sales Administrator to join their dynamic team.
As a Sales Administrator, you will be at the forefront of our client's operations, providing exceptional customer service and ensuring customer satisfaction. From handling inquiries to resolving queries, you will play a vital role in building and maintaining positive relationships with our client's valued customers.
Key Responsibilities:
- Answer inbound calls and emails and deal with general customer enquiries and day-to-day orders
- Load sales orders and customer forecasts/schedules on to the ERP system.
- Manage Inbound orders from overnight and long lead time suppliers
- Manage outbound shipping dates to customers and co-ordinate with the warehouse team
- Ensure customers are set up correctly and help maintain up-to-date information on the system
- Ensure customers receive outstanding support where all their expectations and requirements are met
- Support the sales team and manage workload throughout the department
- Follow-up all quotations
- To manage and maintain customer future order books identify potential issues
- Liaise with the warehouse team to help co-ordinate shipments
- Respond to customer returns and other ad hoc requests
- Work with the sales team and with colleagues in other departments to improve processes
- Managing Call Off Orders to ensure contract timeline and dispatch / liaise with Sales team
- Produce standard, regular and ad hoc reports that support the Sales team
- Ensure the smooth flow and use of customer facing electronic ordering systems
Desired Skills:
- Previous experience in a customer support role, preferably in a fast-paced environment
- Excellent written and verbal communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and work under pressure
- Proficiency in MS Office applications
Perks and Benefits:
- 23 days holiday, with an additional 2 days after five years' service
- Holiday Buying Scheme, allowing you to buy extra vacation days
- Life Insurance
- Annual bonus potential based on agreed targets
- Health Cash Plan Scheme, including dental, optical, and health and wellbeing benefits
- Employee Perks Portal for exclusive discounts and offers
- Employee Assistance Programme for personal and professional support
- Free flu vaccinations
- Free car parking
Apply now
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
