Sales And Customer Service Advisor

Sales and Customer Service Advisor - BMW Norwich
Salary £21,748.62, OTE £26,548.62 + Great Company Benefits
40 hours

As a Sales and Customer Service Advisorfor BMW Norwich, you will receive a competitive basic salary as well as amazing company benefits, including;

• Annual Leave - A minimum 33 days annual leave (including bank holidays), rising with long service
• Family Friendly - Enhanced family friendly policies, giving you more time to spend with your families
• A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
• Life Assurance - we give you the peace of mind when you need it most
• Health Shield Cash Plan - Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work
• Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers
• Discount Gym membership - keep fit with our big brand gym & fitness offers
• Employee Assistance Programme - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year
• And much more….

Job Introduction

Are you customer focused, self-motivated and looking for a new challenge?

As a Sales & Customer Service Advisor at BMW Norwich, you will be part of an organisation that believes in investing in you and your future. Working in our aftersales booking team, within our state of the art BMW/Mini site in Norwich, we provide excellent training & development as well as promote internal progression opportunities.

At Inchcape BMW Norwich we are extremely passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced Sales & Customer Service Advisors, as well as people with the drive and enthusiasm to learn something new.

Main Responsibilities

• Handling inbound & outbound telephone calls to existing customers (No Cold-Calling).
• Responding to customer email enquiries.
• Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements.
• Providing a high level of Customer Service which will allow you to build relationships with our customers to retain business.
• Being organised and self-motivated to ensure targets and deadlines are met.
• To up-sell additional BMW/Mini products.

The Ideal Candidate

• Have excellent communication skills and the ability to build trust and rapport with customers and colleagues.
• Be customer focused and passionate about their work.
• Have the ability to prioritise their workload and multi-task.
• Be IT alliterate with the ability to use multiple systems at once.
• Confidently work independently and also as part of a team.
• Have a keen eye for detail.
• To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects.
• Ability to problem solve and think on their feet.

About the company

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.