Sales And Performance Manager

About Optimal:

Optimal Maintenance Ltd offers property maintenance to a variety of clients from housing associations to high-end estate agents. As part of our commitment to growth and expansion, Optimal Maintenance Ltd in the process of extending its services internationally, including ventures into the Middle East, specifically Dubai and Saudi Arabia.

Optimal Maintenance Ltd offers a professional service covering all types of property maintenance. This could be a carpenter to fit a new door lock, a gas safe plumber to install a new boiler or a full property refurbishment. No job is too small, and, as a result, this means properties receive the care they deserve with a high level of customer service from both office and field staff.

Why Optimal:

At Optimal, we foster a dynamic and supportive environment where passionate professionals thrive. Our culture is built on a foundation of excellence, collaboration, and continuous growth. We believe in challenging ourselves and each other to achieve greatness while celebrating our successes along the way. Join us and become part of a team that values professionalism, friendliness, and a willingness to learn. If you're resilient, confident, and eager to contribute to meaningful projects, Optimal is the perfect place for you to excel and grow in your career.

Main purpose of role:

Here at Optimal Maintenance our back-office team ensures smooth sailing for every project, from start to finish, New Business Generation and Relationship Management. Here the resilient, problem-solvers, and the driving force behind Optima’s success.

Join us and be part of a dynamic team where your skills are valued, your contributions are recognised, and your career is propelled to new heights.

As the Sales and Performance Manager at Optimal Maintenance, you will be instrumental in driving sales growth and ensuring operational efficiency. Your role will involve overseeing the teams, delivering new business, managing client relationships, and contributing to business expansion through strategic initiatives.

The day-to-day role includes the Account Manager responsibilities:

Sales Management:

• Nurture and foster strong relationships with our existing clients, serving as their primary point of contact.
• Discover, pursue, negotiate, and successfully close new business opportunities within the industry, expanding our client base while ensuring profitability and client satisfaction.
• Conduct engaging client meetings and presentations to effectively showcase the value of our services.
• Collaborate closely with our talented internal teams to meet client needs and ensure exceptional service delivery.
• Track sales metrics, providing regular reports to management, and staying informed about the latest industry trends.
• Develop and implement strategic plans to achieve sales targets and enhance overall performance.
• Conduct thorough market research to identify emerging trends, competitor activities, and growth opportunities.
• Provide valuable training and mentorship to our amazing team members, enhancing their skills and capabilities in alignment with our organisational goals.
• Effectively manage the sales pipeline, ensuring timely follow-up on leads and opportunities to maximise conversion rates.
• Conduct regular performance reviews and evaluations for our exceptional sales team members, providing constructive feedback and recognition for their achievements.
• Continuously review and refine sales processes to improve efficiency, reduce costs, and enhance the overall customer experience.
• Develop and implement strategies to enhance client retention, including loyalty programs, customer satisfaction surveys, and personalised outreach efforts.
• Identify potential risks and challenges in achieving sales targets and develop contingency plans to mitigate risks and ensure business continuity.
• Plan and execute dynamic sales promotions, discounts, and marketing campaigns to drive customer acquisition and revenue growth.
• Build and maintain strong relationships with key stakeholders, industry influencers, and strategic partners to support our business development initiatives.
• Ensure strict adherence to quality standards and compliance requirements in all sales activities, upholding the reputation and integrity of our organisation.

Additionally, you will be responsible for:

• Overseeing day-to-day operations and administrative tasks, ensuring seamless functioning.
• Streamlining processes and enhancing efficiency through effective collaboration with our exceptional internal teams.
• Maintaining accurate records using our advanced CRM software, promptly addressing customer inquiries.
• Providing support to the team as required, ensuring our business objectives are met successfully.

Skills / Experience / Competence:

Required;

• Proven track record in sales management, ideally within property maintenance or related sectors.
• Strong verbal and written communication skills for effective interaction with clients and team members.
• Proficiency in negotiation to secure deals and contracts, ensuring profitability and client satisfaction.
• Ability to develop and execute strategic plans to meet sales targets and drive business growth.
• Familiarity with CRM software for lead tracking, client management, and maintaining accurate records.
• Strong analytical skills to interpret sales data, identify trends, and make data-driven decisions.
• Capability to lead and motivate a sales team towards achieving collective objectives.
• Effective problem-solving skills to address challenges and make decisions in a dynamic environment.

Desirable:

• Understanding of property maintenance industry trends, regulations, and best practices.
• Familiarity with project management principles to oversee sales projects effectively.
• Proficiency in data analysis tools to extract insights from sales data and support decision-making.
• Knowledge of marketing strategies to complement sales efforts and enhance brand visibility.
• Strong networking abilities to build and maintain relationships with stakeholders and partners.
• Willingness to stay updated on industry developments and emerging technologies.
• Ability to manage multiple tasks and priorities efficiently while meeting deadlines.
• Flexibility to adapt to changing business needs and market dynamics.

Qualities:

• Customer-Centric Mindset
• Proactive Leadership
• Adaptability
• Problem Solver
• Innovative Thinking
• Willingness to Learn
• Team Player
• Confident
• Results Driven
• Naturally Motivated

• Competitive salary (£40,000 - £50,000) with fantastic bonus scheme.
• Employee-first culture in vibrant Clapham offices
• Prime location just a 2-minute walk from Clapham North.
• Comprehensive induction program and ongoing support.
• Career progression growing business.
• Bonus scheme and exciting company events.