Address
Form of work
SalarySales & Marketing Manager
Full Time / Permenant
Cardiff International Pool, Cardiff Bay
ABOUT US
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
JOB DESCRIPTION
The Sales & Marketing Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Cardiff International Pool is a flagship leisure centre and a fun day out for the family in the heart of Cardiff Bay. The site boosts a 50m competition pool and a fun leisure pool. The site also has a large well equipped gym, three fitness studios (spin, functional and high intensity), a health suite (Sauna, Steam and Spa pool) and coffee shop and catering offering. With over half a million visitors per year this site has an important role in providing leisure services to the region from swimming lessons to fitness classes and much more.
Primary objectives for the Sales & Marketing Manager will be:
To ensure all Health & Safety procedures and responsibilities are carried out at all times.
To promote excellent customer services
To contribute to the growth of the Fitness membership base by hitting Sales Targets.
To work closely with our central marketing team and ensure all centre marketing promotion is clear, simple and up to date maximising any locally opportunities or partnership.
To ensure the retail area is well managed and commercially successful.
To manage and deliver the social media calendar for the site.
To support the Contract manager in achieving the budget.
The Sales & Marketing Manager will focus day to day on the following tasks:
To manage the Sales teams. Areas of responsibility would include recruitment, welfare, rota management, payroll, training and development of the team.
To be aware of all Health and Safety issues within the Centre, specifically the front of house and catering areas. Specifically maintaining a five star Hygiene rating.
To ensure that the financial objectives of the department are achieved and the appropriate financial systems and procedures are followed.
To produce monthly performance records, statistics, targets and reports.
To lead on the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products. The correct candidate will create, manage and deliver the social media calendar to achieve this.
To increase social media engagement through all relevant platforms
To work with any corporate partnerships to drive further business into the centre.
To plan and create content for our social media platforms, as well as managing/monitoring our website.
To manage the Sales team with forward planning for all lead generation and outreach activities.
To ensure that the Sales team and themselves are delivering the centres KPIs/MPCs in order to work towards achieving monthly sales targets.
To ensure sufficient staff are available for the safe, high quality functioning of the Front of house area.
To identify, develop and deliver appropriate staff training and development.
To guide, care for and assist all site users
To ensure all facilities are presented to the highest levels of cleanliness and comfort.
To assist in the management of the Centre’s quality assurance systems and procedures.
To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the Centre are achieved.
THE CANDIDATE
As the successful candidate you must be flexible, reliable, and enjoy working as part of a team. You will ideally possess the level three or higher management qualification, have at least 2 years of management experience and be able to demonstrate some experience in the Sales and/or marketing.
Among the personal characteristics sought the applicant:
Must be able to gain acceptance and respect from clients and the teams involved
Must be able to build strong relationships with customers, clients and employees
Must be able to communicate at different levels of the organisation, both listen and direct.
Must be able to meet the demands of the role by working additional hours when required.
Must be able to demonstrate clear identification with all customer requirements
Must be able to maintain and be committed to good employee relations and deliver quality training.
DBS
Some positions may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the postholder to be submitted for a DBS check.
To apply for this role please send your cover letter and CV via email to rhys.jenkins@legacyleisure.org.uk
