Sales Support

My exciting Cheltenham based client who are a Global B2B Software Specialist are looking for a Sales Support specialist to join their team.

This is an entry-level role which will suit either a Graduate or School Leaver possessing a keen interest in Software/Technology.

The primary function of the role is to support customers during pre-sales onboarding and throughout the customer life cycle.

Based at my clients’ modern offices in Cheltenham, the role is full time and permanent working Monday-Friday, hours of work are predominantly 9-5 however the client are also offering a flexi working policy.

Benefits:

• 25 days holiday plus bank holidays
• Allowance for Gym membership
• Allowance for internet at home
• Pension contribution
• Flexi time

Duties and Responsibilities:

• Respond to customers within agreed SLA's
• Help customers with enquiries via email and phone
• Respond to customers in a pro-active and professional manner
• Effectively communicate product technical information to customers as required
• Maintain customer metrics and client-related performance indicators
• Escalate issues to client support teams according to SOP's
• Log and monitor client feedback and escalate where necessary to senior management

The Ideal Candidate:

• Logical thinker
• Excellent Communication skills
• Excellent Microsoft Excel skills
• Good keyboard skills
• Ability to pick up new systems
• Inquisitive
• Ability to work both in a team and independently
• Tenacious with the ability to work well under pressure

My client is also offering a great basic salary alongside career progression!

Like the sound of this role? Please apply today for immediate consideration.