Sc Cleared Service Desk Analyst

Applicants must be SC Cleared.
Location - Hampton, Peterborough.
Pay - GBP21.46 per hour.
Contract - 3 months
Fully On-Site, 5 days on and 2 days off.
Hours - 7.5 a day between 07:00 and 20:00, Monday to Sunday.
Requirements:
- 1st Line Support of Wintel
- Retail and Hardware related incidents.
- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
- Regularly updating incidents logged on the Incident Management system and provide end-users with a technical solution within Service Level Agreements.
- Proactively keeping Customers informed on incident or request status and progress.
- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
- Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
- Contributing to team meetings.
- Good knowledge of IT platforms, equipment and applications.
- Proven Customer service skills
- Up to 6 months' experience as an analyst within a similar environment
- Industry recognised qualifications in relevant area is desirable (ie MCP)
Ideal Technical Skills
- Ivanti,
- ServiceNow,
- O365 administration,
- AD,
- Comptia A+,
- ITIL,
- MCSA,
- Citrix,
- MFA,
- Customer service.
- Outlook, Folder file permissions,
- Wi-Fi/Network troubleshooting,
- Distribution lists.
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