Service Desk Analyst

One of our major retail and distribution clients are looking to recruit a Service Desk Analyst to join their IT team.

The purpose of the role is to support with first-line technical support with any IT related issues and to assist with technical queries.

There is full training provided but candidates must have good customer service skills and strong general IT skills and knowledge.

Key areas of the role include;

• Provide 1st line technical support to business customers, resolving issues and logging calls as necessary.
• Troubleshoot technical problems efficiently and effectively.
• Create and maintain detailed documentation, adhering to established processes and standards.
• Collaborate closely with the Service Desk team to handle escalations and facilitate knowledge transfer when needed.
• Ensure the delivery of high-quality and responsive service to all business customers.
• Maintain accurate records and logs of reported incidents and service requests.
• Support with installing new software on PCs and Servers.

Benefits include;

• 25 days holiday plus bank holidays.
• Flexible hybrid working.
• Various in-house employee discounts.

We have recruited for this company many times and they truly are an excellent company to work for.

This role would suit someone with a customer service or administrative background, looking to get into IT. Please apply for the role or get in touch for more information if you're interested.

Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.