Service Desk Analyst

Service Desk Analyst

Up to 26000

Hybrid Working

Monday to Friday

If you are driven by high levels of service, are naturally, technically gifted and love problem solving we would love to hear from you.

Due to an internal promotion we are looking for our next Service Desk Analyst superstar. This is a full filling role, where no two days are the samewhilst offering huge career development in a highly successful business who are a leader in their field.

This opportunity will see you providing internal support to users on a variety of technical issues relating to hardware, software and peripherals ensuring all logged tickets are fully managed through to resolution in a timely manner.

The following attributes will ensure your success in the role:

• Positive, enthusiastic and supportive individual.
• Effective communication skills.
• Ability to take ownership of and progress issues to resolution.
• Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
• Structured troubleshooting skills and inquisitive nature.
• Passionate, professional, with a 'can-do' attitude at all times
• Proactive thinking

Technical Knowledge would help in the following areas:

• Microsoft Office 365
• Active Directory
• Hardware & software
• Upgrades
• Document Control

In return for your commitment and expertise you will offered a very generous benefits package and fabulous onsite facilities including a gym and cafe.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.