Scheduler - Ref23534

Scheduler / Planner / Coordinator - NottinghamMarlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Scheduler / Planner Basic Salary upto £24,000 subject to experience Royal London Pension Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friend scheme......Our Schedulers & PlannersEfficiently and profitably schedule and dispatch Service & Maintenance Engineers on behalf of Marlowe Fire and Security in order to complete corrective and preventative maintenance visits in line with customer requirements and industry standards. Requires excellent customer service skills with excellent attention to detail and the ability to work well under pressure. The role requires a proactive approach and excellent personal interaction with all departments within the business supporting our Customer Charter. Scheduling of all work within designated region in line with Service Level Agreements (SLA's). Proactively monitor engineer's activity to ensure that you touch base with all your engineers' daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion. Build and maintain good working relationships with your Engineers, Stores/Supply Chain Department & Regional Service Manager (RSM) to ensure all calls are actioned accordingly Work closely with your manager and support your assigned Regional Service Manager (RSM) to meet customer expectations. Liaise with key clients over the phone to enhance both internal & external working relationships Completing the Regional Schedulers checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity for yourself & your regional scheduler. Sharing weekly data with RSM Monitor Scheduling Portal (Cash4Windows) to ensure real time visibility of your engineers, highlighting any anomalies to your RSM. Add clear notes to portals outlining "What happens next & when" to reflect any pertinent information. Update client portals and helpdesks in line with specific account instructions. Retrieve all phone and email messages and process accordingly within Service Level Agreements (SLA). Booking of works with sites in accordance with customer & site requirements. Processing of orders to ensure all work is carried out in time to allow invoice to be created. Ensure Area is clear of jobs at end of shift by contacting each engineer by telephone, passing any high priority jobs for same day attendance to the on-call engineer & gaining support from tech support help desk. RequirementsWho We're Looking ForIn addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team..... For this opportunity, we are specifically looking for candidates who offer: At least 2 years' experience in a Scheduling / Planning / Coordinating role. Experience of Scheduling Field based colleagues, such as Engineers would be an ideal background, however, other similar industry experience would definitely be considered and welcomed Familiarity of using in house and external systems and databases - Cash4Windows (C4W) would be a significant advantage, but not mandatory Proactive approach to management of workload. Clear communicator with good telephone manner with colleagues and customersBenefitsHow we Attract, Reward & Retain Our EmployeesAt Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable. Basic Salary upto £24,000 subject to experience Royal London Pension Life Assurance 4x Salary Free Parking on-site Free gym on-site Mental Health & Well-being Scheme Employee Recognition Scheme Paid Candidate Referrals (up to £1,000 per successful candidate recommendation) Paid Holidays Additional Day holiday for each full year of completed service (up to 25 days) Paid Bank Holidays Paid Birthday Holiday Development and progression opportunities About Marlowe Fire & SecurityFrom initial design, supply and installation, through to ongoing maintenance and monitoring, Marlowe Fire & Security maintain the capability to help prevent, detect and monitor your Fire and Security risks. We maintain the highest accreditations available to our industry including NSI NACOSS Gold, NSI Fire Gold, BAFE and NSI ARC Gold.About Marlowe Fire & Security GroupMarlowe Fire & Security Group is the fire life safety and security specialist division of Marlowe plc. Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers. Operating 24/7, across the whole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.Our Business Include:1. Marlowe Fire & Security Group2. Marlowe Fire & Security3. Alarm Communications4. Griffin Fire5. Hadrian Technology 6. Marlowe Kitchen Fire Suppression7. FAFS Fire & Security8. MJ Fire9. Morgan Fire Protection10. Victory Fire11. Clymac12. Marlowe Smoke ControlEqual OpportunitiesAt Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.RIGHT TO WORKMarlowe Fire &