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SalaryHomeServe is currently recruiting for a Scheduler to work within our Nottingham Planning Team, who are responsible for leading the planning and capacity management of all work and resources in the Service Operations business across our Gas, Water and Network Field Operations, ensuring we deliver outstanding service to our Customers.
We work in a hybrid way, mostly remote with a requirement to travel into our Nottingham office at least once a week to be with your team, which can be reviewed to increase to more days if required. With that in mind, you will be located within a convenient commute to Nottingham NG6 8WR. Our operational days are; Monday to Sunday in line with business requirements and 1 day over the weekend on a rotational basis.
The Scheduler’s Principle Accountabilities are:
- To work closely with the Field and all internal departments to ensure that appropriate capacity is available and where not, to highlight any potential / actual detriment to Customers, People or the Business
- Ensure national, regional and area specific capacity meets resource requirements and ensuring there are no shortfalls and making recommendations to the benefit of the plan
- To provide daily support for Field Operations on Resource Planning queries as requested to ensure the team offers a prompt and accurate service either by email, telephone or face to face
- To act as the gatekeeper for any request which poses potential/actual Customer/People/Business detriment ensuring that the relevant stakeholders are aware of the impact before any changes made
- To maintain accurate Attendance / Non Attendance data for the Field employees ensuring all actions taken promptly
- Proactively manage all downtime for Field employees with minimum impact to Customer
- Ensure the accuracy and integrity of information through regular auditing and identification of trends. Highlight risks/ trends to the relevant management team with recommended solutions.
- Suggest solutions aimed at improving the efficiency and accuracy of current capacity planning processes and methodologies
- To identify opportunities that might improve the performance of the Planning department
- Completion of any other ad-hoc duties requested to be undertaken, within reason
