Security Assistant

Security Assistants

Maudsley Hospital – Denmark Hill SE5 8AZ
South London & Maudsley NHS Foundation Trust

12 hours per shift on a 4 on-4 off shifts rota basis, over a 7-day period
2 x Days shifts 07.00 – 19.00 (standard rate)
2 x Nights shifts 19.00 - 07.00 (enhanced rates after 22.00 midweek)
Please indicate which shift you’d like to work to us.

Band 2 - £13.74/hr (Weekdays), £18.43/hr (Nights & Saturdays) & £23.24/hr (Sundays/Bank Holidays)

Maudsley Hospital is a leading mental healthcare institution dedicated to providing exceptional care and support to their patients. They are currently seeking Security Assistants to join their team to assist and ensure the safety and security of the hospital premises. This role is pivotal in maintaining the safety, security, and smooth operation of their brand-new hospital facility.

Key Responsibilities

Communication and Liaison:

· Engage effectively with patients, staff, visitors, contractor representatives, other estates professionals, clinical representatives, estates officers, team leaders, porters, and security staff.

· Provide a welcoming reception service, greeting all visitors, patients, and staff in a helpful, professional, and courteous manner.

· Offer accurate information and advice regarding hospital services to visitors and staff, handling inquiries both in person and over the phone.

Security and Monitoring:

· Patrol the hospital building to ensure safety and security.

· Monitor CCTV systems and respond to emergency alarms as required.

· Administer and manage the issuing and receipt of in-house system bleeps/alarm handsets, keys, fobs, and passes.

Emergency Response:

· Coordinate 24-hour fire and emergency response via the Ascom system, adhering to set policies and procedures.

· Monitor the fire alarm panel, BOLD system, and security alarm panels, providing fast and appropriate responses to all alarms.

· Liaise with Emergency Services when necessary, ensuring proper action is taken and accurate records are kept.

Incident Management:

· Act as the initial contact for crime reports, gather information, and ensure proper procedures are followed.

· Record all adverse incidents using the Trust Datix software.

· Investigate security breaches using CCTV, reporting and securing image data in accordance with departmental procedures and the Data Protection Act.

General Duties:

· Maintain the reception and control room areas in a tidy, well-organized, and professional manner.

· Report building, maintenance, and cleaning faults via the Planet reporting system and follow up as needed.

· Handle sensitive situations involving unwell, distressed, or anxious individuals with care and professionalism.

· Work independently within established parameters, responding to incidents and taking command of situations outside normal working hours if necessary.

Person Specification

· Experience in security monitoring and emergency response.

· Knowledge of data protection, privacy, confidentiality, and information governance.

· Ability to work independently and handle situations without precedent.

· Clear and concise telephone manner.

· Ability to deal sensitively with patients and relatives.

· Familiarity with the services provided within the hospital and the wider Trust.

· Strong organizational skills and attention to detail.

Full training for all staff will be provided.

About the Trust:

South London and Maudsley NHS Foundation Trust provides a wide range of services to nearly two million people locally. We have more than 230 services including inpatient wards, outpatient, and community services. We provide inpatient care for over 5,000 people each year and we treat more than 45,000 patients in the community in Lambeth, Southwark, Lewisham and Croydon.

As well as serving the communities of south London, we provide more than 50 specialist services for children and adults across the UK and beyond.

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week.

· Essential support when you need it- 24/7 365 days- call us anytime.

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone.

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements.

· Training and development opportunities- Keep up with the essentials and more.

· Build holiday allowance for every shift you work- your work life balance is important to us.

· Stakeholder pension scheme available- a flexible future for you and yours.

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

NHS Professionals manage your data, please see our Privacy Notice on our website.

Job Type: Full-time

Pay: £13.74-£23.24 per hour

Expected hours: 48 per week

Benefits:

• Canteen
• Company pension
• On-site parking

Schedule:

• 12 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• security: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• SIA (preferred)

Work Location: In person

Reference ID: 74007