AddressAbout The Role
Operations Manager
Division Facilities Division
Reporting to Key Accounts Director
Overall goal of position To establish Bidvest Noonan as the preferred and expert supplier of specialised contract security services in industry and to ensure our service delivery emulates this. Direct responsibility for c.70 employees. Contracts value £2m
Role and Responsibilities:
- Responsible for the operations of the team and for the delivery of the overall operational & financial
targets on cleaning and Security
- To proactively maintain regular engagement with key client contacts in line with client expectations.
Development of strategic partnerships with these stakeholders.
- Consistently ensure the delivery of client KPI’s.
- Development and implementation of a well-defined Communication and Engagement model, in
order to ensure all teams, understand and deliver performance standards, they are engaged at work
and with their colleagues
- Ability to demonstrate and articulate achievement of results i.e. health and safety, new innovation,
business improvements, cost savings and revenue generation
- Work in conjunction with the Key Accounts Manager to ensure that regular formal and informal
meetings are conducted with clients to identify issues or areas of opportunity or concern and to work
closely with the wider management team.
- Responsible for training & development, performance, motivation, safety, welfare, and discipline of
team members
- Ensure compliance by maintaining all contract documentation up to date.
- Lead weekly, monthly meetings with the client.
- Train, induct and supervise the work of the team.
- Hand’s on and prepared to help, guide and support operatives to achieve required service levels.
- Endorse new Company initiatives and ensure they are implemented on site. Ensure the business is
fully compliant with Industry Standards, relevant employment legislation, ISO and Company
procedures & policies
- To select, recruit and vet employees in alignment with Company and Client policies, terms and
conditions, and be accountable for their induction and ongoing training and development.
- To ensure compliance with all company’s HR policies and procedures by strictly adhering to and
acting upon within authority, and that no action is initiated unless authorized by your line Managers
or HR.
- To actively encourage and promote team spirit and development.
- To ensure monthly payroll figures are accurate and that all relative documentation is prepared in
line with appropriate deadlines and budget controls.
- To ensure that all additional project work is commenced, progressed, and concluded to the
satisfaction of the client.
- To ensure that all necessary resources, materials, and machines are available and on site and
maintained to contract specification.
- To quote for new services and ad-hoc works .
- Benchmark services and ensure best value for money.
- To be accountable for the implementation and adherence to all Company Health and Safety policies,
procedures, and instructions and to confirm their effectiveness through planned Health & Safety
audits and regular reviews.
- To comply with the Company accident reporting procedure and assist promptly and accurately in
the completion of all relevant documentation
- Any other duties commensurate with the grade and as required by the nature of the role.
- Audits & regular inspections of all in scope machinery & equipment including rectification of any
fault
- Induction, probation, training & development of team members. Team performance reviews
including 121’s, ‘Mid Term’ & ‘End of Year’ reviews, Hold regular team meetings.
- HR processes including investigations, disciplinary, grievances, attendance & welfare, return to
work et
Required Competencies Management experience in a similar environment where you have led, owned and innovated the security delivery across an assignment. You will be able to demonstrate networking, leadership, influencing and communication skills to deliver outcomes that meet operational requirements. You will have experience in change management and analytical skills, alongside demonstrable experience of leading & developing teams. Proven experience of improving performance by introducing more efficient working practices and continues improvement is essential to succeed. · Must have sound knowledge of Security/ Cleaning industry, associated standards and protocol in the appropriate sector. · Must have sound technical knowledge of Security and Cleaning · Must have demonstrated ability to deliver service in this business sector and management level. · Must have knowledge of reporting requirements within this sector and understanding of sector KPI’s · Must have good PC and organisational skills (Word, Excel, PowerPoint, Outlook etc.) Ability to produce/interpret/analyse reports. · Must have excellent communication and influencing skills – This role will require interaction at various levels within the company as well as internal and external customers. · Strong leadership skills – Proven ability to lead and motivate a team and achieve results. · Highly flexible with a demonstrated willingness to take on a responsible approach to any issues arising within their area. · Practical and logical approach to problem solving. · Be a team player with the ability to develop and maintain good interpersonal relationships. · Demonstrable proactive and professional approach to security. · Must have previous experience in a management role. · Good understanding and proven ability in dealing with incident/crisis management. · Ability to operate under pressure. · Good time management & task prioritisation skills. · Good customer service and organisational skills. · SIA Front Line licence in either security guarding or door supervisor. · To be CCTV licenced within 6 months of appointment (cost to client / business). · To be First Aid at Work certified within 6 months of appointment (cost to client / business). · Working knowledge of Business Continuity Planning.
· Innovation & initiatives including those raised by the team & subsequent sharing of ideas & best practice leading to improved practice · The above reflects the main elements associated with this role, it is not intended to be exclusive or exhaustive.
Package
- 45 Hours per week which is on a flexible basis dependent on client and business requirements, but you may have to work outside of these basic hours
· Competitive pay rate · Pension Scheme – Contributory Pension Scheme
- Annual Leave Entitlement: 25 days A.L + Bank Holidays
- Total 44K – 40K + 4K Car Allowance – working 5 days out of 7.
- Annual Pay review
- On-going training
- Progression opportunities
- WRKIT Employee Benefits Platform which give you access to savings at big retailers via
- Discounts/Cash back and Shopping Cards
- plan and personal accident benefit with added services
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.
