Senior Business Analyst

Are you looking for a new challenge and an opportunity to put your digital knowledge to use to improve the way products are used and managed? If you are a highly motivated individual with a genuine interest in digital products and instilling best practice, then London’s City Hall has the perfect job for you.

The ideal candidate will have excellent knowledge and experience of agile project delivery and will be comfortable working in a fast paced, high performance team.

The Digital Experience Unit

The GLA’s newly formed Digital Experience Unit is responsible for the delivery of all internal and external digital products and services at the GLA.

The unit is responsible for the design, delivery and management of dozens of digital, data and technology services that support the delivery of the functions of the Mayor and the Assembly; and, in doing so, directly serve Londoners.

Open Project System (OPS) is the GLA’s grant and project management system, used across the GLA group. The Skills Gateway allows users to manage and report on learner information and interfaces with the OPS system. We are embarking on an exciting journey of transforming our services, looking for innovative ways to better support user requirements. We want to have truly user focused and intuitive solutions that help our colleagues deliver new funding programmes quickly and efficiently, whilst also supporting our grant recipients effectively.

GLA OPS is one of several digital products central to the work undertaken by the GLA and this is a real opportunity to shape and improve the experience our partners and stakeholders have when accessing grant funding and loans.

What we want in you

We are seeking an enthusiastic team player to join the team to support iteration of both products to ensure new programmes are successfully supported, whilst also working on plans to transform and improve the GLA digital solutions for grant and loans management.

Based within the OPS Delivery Team, you’ll work closely with leads from across the GLA. You will play a key role in liaising with a variety of stakeholders, so communication and influencing will be key attributes you will need to bring to this role.

You will be required to carry out a combination of process analysis, requirements gathering, wireframing and working with developers, engineers and technical architects to translate requirements into solutions. As well as being an excellent oral and digital communicator, the postholder will be analytical, unafraid to challenge and equally comfortable working within a multi-disciplinary team as well as by themselves.

Is this you? If so, we’d like to hear from you.

Day to day, your job will involve:

• Working with the Head of Grant Giving and the Service Owner to help guide initial ideas through to fruition. Collaborate with staff, contractors and suppliers to maintain a multi-skilled team that offers value for money.
• Meet and workshop with City Hall’s teams, including senior stakeholders, to fully understand ‘as is’ business processes and map out potential improvements.
• Challenge staff’s perceptions of requirements to champion the user, improve business efficiency and encourage the understanding and creation of user centred design and mobile first digital functionality.
• Translate functional requirements and user needs into clear, accurate and detailed user stories with acceptance criteria that can be used to develop and test against.
• Work with Product Managers/Owners across all aspects of the development cycle, specifically scope, implementation strategy, creative and technical development and, user testing.
• Actively participate in the cross-Government Business Analyst community, sharing and re-applying skills and knowledge and bringing in best practice.
• Ensure openness and collaboration in the digital work of City Hall. Promote the advantages of open source products, be transparent with results and encourage engagement in our work.
• Enthusiastically and regularly communicate the team’s work and results to a wide audience of both staff and product users.

Technical requirements

Stakeholder focus

… is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.

Level 3 indicators:

• Understands diverse stakeholder needs and tailors team deliverables accordingly
• Is a role model to others, encouraging them to think of Londoners first
• Manages stakeholder expectations, so they are high but realistic
• Removes barriers to understanding the needs of diverse stakeholders, including hard to reach groups

Communicating and influencing

… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.

Level 3 indicators:

• Encourages and supports teams in engaging in transparent and inclusive communication
• Influences others and gains buy-in using compelling, well thought through arguments
• Negotiates effectively to deliver GLA priorities
• Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement
• Advocates positively for the GLA both within and outside the organisation

Strategic thinking

…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action.

Level 3 indicators:

• Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners
• Consistently takes account of the wider implications of team’s actions for the GLA
• Encourages self and others to think about organisation’s long term potential
• Informs strategy development by identifying gaps in current delivery or evidence
• Takes account of a wide range of public and partner needs to inform team’s work

Problem solving

… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.

Level 3 indicators:

• Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding
• Actively challenges the status quo to find new ways of doing things, looking for good practice
• Seeks and incorporates diverse perspectives to help produce workable strategies to address compel issues
• Initiates consultation on opportunities to improve work processes
• Supports the organisation to implement innovative suggestions

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework

If you have a question about the role, please contact Nahida.miah@london.gov.uk

Benefits:

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. These include:

• A team who will listen to (and appreciate!) your ideas, and help make them happen
• Flexible working. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.
• The opportunity to make a difference to Londoners lives
• Encouragement to be the best “you”, you can be
• Good salary package
• Attractive range of benefits
• 30 days’ annual leave
• Interest free season ticket loan
• Interest free bicycle loan
• A career average pension scheme

This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL)

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

Please apply using your CV and a personal statement (max two pages).

Your personal statement should detail the experience you have and how you can demonstrate your suitability to the role, addressing these points below:

• Experience of supporting organisations through change processes
• Business analysis experience within digital user facing products.
• Experience of running workshops and discovery sessions to efficiently and thoroughly prompt thought, challenge existing ways of working and encourage user centred design.
• Experience working in a multidisciplinary team
• Demonstrate your understanding of government digital services, digital trends, technologies, practices and directions.

Applications without a personal statement will not be considered. All applications for this vacancy must be submitted via our online recruitment system.

On this recruitment campaign, as part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and covering letters that could cause discrimination.

Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.