Senior Engagement Manager

Organisation: Transport Focus

Role: Senior Engagement Manager

Location: London or Manchester          

Salary: £49,721 gross per annum

Benefits:Generous pension scheme and 30 days annual leave (plus bank holidays), employee assistance programme, flexible working (minimum 2 days a week in the office).

Closing date: 12:00 midday, Monday 17 June.

About us 

We are the voice of Britain’s transport user. We ensure they’re at the centre of tomorrow’s policy decisions and that future investment in the transport network is focused on their needs and experiences. We listen to the public and find out their experience of using, or trying to use, Great Britain’s railways and England’s bus, tram and major road networks. We bring together transport providers and share these views so problems can be fixed but if they are more challenging to resolve, publish an improvement plan. Our analysis, drawn from data and insight across the industry, puts the voice of the transport user at the heart of decision making – in Westminster, Cardiff, Holyrood and with the Mayors of our great city regions.

We have recently undergone a full organisation restructure to set us up to succeed. As a result, there is a significant amount of change happening internally at the same time as changing how we deliver more impact for external stakeholders through our business plan. 

And that’s where you come in! 

This is an exciting opportunity for you to join an ambitious organisation at a pivotal time for transport users and for our people. 

About you 

We are interested in the skills and experience you bring, not just the job titles on your resume. Reflecting our ambition and commitment to be more representative of all transport users, we aim to build teams that draw upon the widest range of experiences, talent and ideas, and for that reason welcome applications from the broadest range of backgrounds and communities. 

To be successful you will have: 

• Demonstrable experience of empowering a team to perform and maximise their potential
• Superior relationship building skills and experience in managing difficult situations and strategic influencing
• Experience using complex insight and evidence to engage and influence
• Experience in oversight, management and delivery of multiple projects and programmes of work
• Strong communication and interpersonal skills, with the ability to build relationships, work collaboratively and coordinate cross-functional teams
• Strong written communication skills with the ability to adapt style to meet requirements
• The ability to develop and motivate a team by mentoring, coaching team members and fostering a culture of trust.
• Being adaptable and flexible, allowing for diversity of approach

How to Apply 

To apply, please visit our website via the button below.

Recruitment timetable

Application deadline is 12:00 midday, Monday 17 June 2024.

Panel interviews are scheduled to go ahead in Manchester on Thursday 4 July 2024.

Please be aware that shortlisted candidates will be asked to complete an online psychometric assessment prior to the interview date.

If you require an adjustment to enable you to apply for the post in a way that best suits you, please contact the HR team at recruitment@transportfocus.org.uk before you submit your application.