Senior Ict Support Officer

Job Introduction

Are you customer service focused, a problem solver and someone who enjoys working in a fast-paced environment?

We are looking for a dynamic individual to join our team of skilled Senior ICT Support Officers.

The End User Compute team provides technical support, advice and information on a wide range of hardware and software applications.

The role works across Staffordshire County Council and the ICT community. It is primarily responsible for the provision of second line support, providing efficient problem resolution, advice and support for customers dealing with user applications and devices including associated peripherals. You will make use of corporate standards, best practice and established industrial standards in order to achieve the objectives of the unit.

Main Responsibilities

As an Senior ICT Support Officer, you will be:

• Providing 2nd line support for SCC customers throughout Staffordshire and beyond.
• Thinking on your feet and solving issues.
• Acting as coaches for our Service Desk staff.
• Proving excellent customer service at all times.

The Ideal Candidate

You should have excellent technical ICT knowledge, to include PC hardware, mobiles and tablets, a wide range of software including Operating Systems, Office 365, Active Directory and Active Directory Azure.

You should have exceptional communication and customer care skills and experience of working in a support environment is essential.

For an informal discussion contact louise.hewitt@staffordshire.gov.uk

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.