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SalarySenior People Ops Manager
Location: Remote/London/Portsmouth
Salary: GBP45,000 - GBP50,000
The Senior People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants.
This is a hybrid role in the UK, with travel to company sites as required for management and team meetings, this will be approximately twice per month.
Responsibilities:
* To be responsible for the On-Boarding and orientation of resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies and working methods to function effectively.
* To work with the Consulting Services Director and other line managers to undertake objective setting for all members of the Consulting Services (CI&S) team. Work to monitor in accordance with the Performance Review cycle those resources in scope of the line management team.
* Ensure all allocated resources are operating to the required level. Manage any performance issues for your team and support other line managers regarding performance related issues of their teams. Ensure Consulting Services Director is informed and updated on all performance related issues.
* To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale.
* Ensure alignment with the HR training request process and proactively monitor and assure required certifications are in place to enable the business to maintain vendor accreditations that align with business strategy.
* To undertake regular 1:1's with direct report consisting of both consultants and line managers. Ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees.
* Undertake and own resourcing planning for Consulting (CI&S) team in conjunction with Service Management Office. Provide insight to Consulting Director & Practice leads.
* Monitor and provide insights & reporting on Consulting (CI&S) resources to Consulting Director as requested.
* Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions.
* To monitor attendance, approving holiday requests (in consultation with Director) as well as ensuring that any ad-hoc absences, or those due to sickness are appropriately approved, recorded, and managed.
* Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims.
* To ensure that all team members meet their obligations in relation to the completion of statutorily required training/updates in a timely way.
* To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner.
* To be responsible for the off boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner.
Qualifications:
* Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+)
* Ideally this will have been gained in a technical environment, but this is not essential.
* Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects.
* Strong influencing, persuading, coaching and negotiating skills.
* The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction.
* Must be capable of multitasking in a busy, high volume environment and can effectively manage time, prioritise tasks and work within deadlines.
* Must be well organised with keen attention to detail with demonstrated effective follow-up skills.
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
