Senior Sales Staff Manager - Training

Job Title: CRM Upgrade Training Leader
Location: United Kingdom
About our Team!
If you are looking for a more rewarding assignment, apply for one of our temporary opportunities today and help us to make energy safer, cleaner, and more efficient for people on the planet.
The Enterprise Customer Solutions (HQ) function, commonly known as ECS, prides itself in identifying and realizing horizontal growth opportunities through deep customer relationships and data-driven insights that support demand generation.
Our teams are relentlessly in the pursuit for innovative ways to strengthen our position in the market and maintain a competitive edge, which is enabled through the strengths of the two business-segments, Industrial & Energy Technology (IET) and Oilfield Services & Equipment (OFSE).
Project Description:
A platform upgrade to revamp our corporate CRM; Deal Machine, with a new ‘Lightning’ engine:
• Transferring system processes and automations from SKUID to SFDC layer for optimized data processing and faster page load
• Establishing data connectivity to tap into a broader suite of commercial effectiveness tools.
• Designing a new UI (including mobile access) for a more contemporary and efficient platform
Project Deliverables:
1. Training needs analysis – Assessing persona specific training requirements based on change impacts of the new platform and audience training needs.
2. Training strategy and plan – Designing the overall training approach and execution plan, including curriculum design, training schedule and resource allocation.
3. Collaboration with Business segments training leaders – set an operating rhythm with Business segments training leaders to review the training strategy, plan, and content structure + assignment in Baker Hughes Learning (BHL).
4. Training content production
a. Curating multi-channel content based on training needs analysis including recorded videos, quick reference guides, detailed ‘step-by-step' guides and updated Help Articles
b. Set up training courses and curriculum in our system and align associated sales competencies, allocating courses/curriculum based on persona, and reporting training content adoption.
5. Training preparation – Logistical preparation for training delivery including training agendas, training data creation in training instance of SFDC, training instance access provisioning, in-class interactive exercise design, briefing of supporting resources (Change Management team members) etc...
6. Training delivery – remote training delivery to ~150 change agents across ECS (HQ) and OFSE/IET, adopting ‘train-the-trainer' approach, leveraging training curriculum content. (This will include coaching of change agents to deliver best practice training delivery to an audience of ~7000+ Deal Machine users of all levels of seniority).
7. Post-launch hyper care – Form part of the post-launch hyper-care team to provide 1st line of user support; fielding queries, validating + raising defects to the development team and providing update on resolution users. Running refresher training / ‘drop-in’ sessions
Personal Development Opportunities
• First-hand knowledge of Baker Hughes CRM platform with new productivity tools and A.I driven customer + deal insights; key enablers of enterprise sales and commercial pipeline.
• Expand network within Sales + Commercial and governance (Risk, Finance, Legal + HSE) functions, across Enterprise Customer Solutions (HQ) and the Segments, with exposure to senior leadership (‘influencers’)
• Leverage rich knowledge and experience in Change Management to drive platform and process adoption, critical to business continuity during 2024 year-end period, and commercial success beyond
• Coaching and development of 100-150 Change Agents and team peers on Change Management and training delivery practice
• Key role in one of the biggest projects within ECS and the Segments with senior leadership on the Project Steering Committee
Touchpoints/Milestones (deadlines)
• Daily Change Management team meetings (planning + coordination)
• Change Network Live demos – April to July
• Training Plan – June
• Training content creation – July
• Change Agent training – September
• Project launch - October
• Project closure – December
About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Permanent employment doesn't suit everyone. That's why we support flexible career opportunities. As a temporary contractor, you'll be a valued part of our extended workforce through our wide range of global opportunities. Whether you’re looking to start a contracting career, or searching for your next project, you’ll have the opportunity to work on a range of different initiatives, helping shape the future of our business and industry.