Senior Support Team Assistant

Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job you!

Sense is currently recruiting for a Senior Support Team Assistant to work approximately 22.5 hours per week, Mon-Fri 9.30-2.30, at our warehouse in Crayford; on a permanent basis.

Each year, over four million people buy an item from us, so our shops play a pivotal role in raising funds to make a difference to the lives of those who find it difficult to communicate and connect with the world.

Your role will be to assist the Online Manager to effectively manage the day to day running of the Online Department with the aim of achieving optimum profit by maximizing sales.

Key duties include:

• Carry out a range of administrative duties to meet the department’s support needs.
• Co-ordinate and supervise the day to day work of the Support Administrators to ensure they work to team priorities.
• Co-ordinate the shop use order to all shops quarterly, reviewing systems, suppliers etc regularly.
• Oversee new shop openings as and when required liaising with the Support Team Manager, Area Manager and Head of Retail.
Receive, record and forward complaints, comments and feedback from shops staff and the public in line with our processes and timescales to ensure problems can be dealt with quickly by the right people.

Key skills and experience required:

• Skilled and experienced in following administrative processes
• Developing and maintaining administrative systems
• Creating and updating Excel spreadsheets, including formulas and conditional formatting
• Interpersonal skills to work effectively with team members, other Sense colleagues, the public and suppliers
Methodical and accurate with attention to detail

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment.

In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme, a great rewards scheme and a generous annual leave entitlement.

To apply:

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or recruitment@sense.org.uk

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.