Senior Trading Standards PO3

Position:Senior Trading Standards Officer

Service Area: Environment and Neighbourhood, Community Safety and Enforcement, Regulatory Services, Commercial Environmental Health and Trading Standards

Hackney Trading Standards Section is seeking a diligent and experienced Senior Trading Standards Officer to join our team. As a Senior Trading Standards Officer, you will play a vital role in enforcing legislation to protect consumers and businesses, ensuring a safe and fair trading environment within our community.

Role Purpose:

• Undertake the enforcement of all legislation and duties delegated to the service by the Council, both civil and criminal, including Weights and Measures.
• Protect consumers and businesses by ensuring compliance with Trading Standards legislation, handling service requests, providing business advice, and conducting inspections and investigations.
• Provide a customer-focused service, responding to complaints, conducting risk-based inspections, and delivering enforcement actions as required.

Main Responsibilities:

• Provide comprehensive advice, guidance, and information to service users and stakeholders on all aspects of the team's service delivery.
• Respond to complaints about consumer safety, counterfeit goods, product labeling, weights and measures, and under-age sales.
• Undertake risk analysis and risk-based inspections of commercial premises, dealing appropriately with non-compliance.
• Conduct test purchases, take samples, and carry out screen tests within established guidelines.
• Manage personal caseload, including complex enforcement cases, effectively.
• Act as a resource of experience and knowledge, demonstrating expert-level competencies in various project areas.
• Prepare prosecution reports and attend court proceedings to deliver evidence if statutory action is taken for non-compliance.
• Maintain contacts with partner enforcement agencies and contribute to joint initiatives across Council services and with other agencies.
• Utilize IT systems for research and investigations, ensuring the security of resources.

Knowledge, Qualifications, Skills, and Experience:

• Proven experience as a Trading Standards Officer, with competency in Trading Standards and consumer protection work.
• Diploma in Trading Standards or equivalent qualifications to legally fulfill the role.
• Experience managing and investigating casework with limited supervision.
• Full working knowledge of relevant legislation, powers, and procedures.
• Ability to analyze data, prepare reports, and recommend enforcement actions.
• Political awareness and ability to work with elected representatives.
• Excellent customer care skills and understanding of local government services.
• Ability to work effectively in collaboration with multiple stakeholders.
• Continuous Professional Development (CPD) and training in relevant areas.

Additional Information:

• The salary for this position ranges from £21.67 to £27 per hour.
• This role involves occasional unsocial hours working, including evenings and weekends, to meet service objectives.
• The successful candidate will be responsible for managing a personal caseload, conducting risk-based inspections, and delivering enforcement actions as required.

If you have the required experience and skills to excel in this role, please submit your application including your CV and cover letter to Lewis.Ashcroft@servicecare.org.uk