AddressAbout us
Loungers is a substantial and growing operator in the UK hospitality sector, operating over 250 sites in England and Wales across three distinct but complementary brands, Lounges, Cosy Club, and Brightside. Founded in 2002 by three friends who wanted to create a neighbourhood café-bar that they would want to go to, the Group is now the only growing all-day operator of scale in the UK and has consistently outperformed the wider UK hospitality sector over the past three years. Despite being the fastest growing café/restaurant group in the Country, Loungers has retained its entrepreneurial spirit and quirky ‘Loungey’ local community atmosphere.
The role in a nutshell
Our people are at the heart of everything we do in each of our three successful Brands and therefore training and development is given the utmost strategic priority.
This is a Senior Training role which requires experience of training design, hands-on impactful delivery and project management/strong organisation. The individual will be expected to work at pace, collaborating with the business to design and build, and then deliver and measure impactful and innovative training solutions sharing the accountability with the operations teams’. They will need to balance working collaboratively and autonomously, across a substantial array of L&D solutions from practice skills-development through to supporting the delivery and follow up of our management development programmes. This role will need to think about long term impact but will be extremely involved and practical in effectively delivery and L&D comms into the business. This is a hugely exciting role for a driven and ambitious L&D professional who wants to join an extremely successful business.
Getting into the detail
- Work with the Senior Leadership Team, Ops, GMs and internal stakeholders to identify and agree upon training priorities in the short, medium and long term
- Develop and deliver training content both virtually and in-person with frequent travel across the UK and at our Bristol HQ
Investigate and highlight areas to improve knowledge and skills including working closely with the risk & compliance team to address areas of concern.
- Provide ad-hoc support in the form of coaching, training and follow up site visits to evaluate and review the impact of training initiatives such as onboarding plans, the use of career maps and bitesize learning content.
- Play a leading role in ensuring our learning content is reviewed regularly and up to date. This includes our process guides as well as other key training
- Under the direction of the Head of L&D, communicate changes to our training , updated processes and new tools. Ensure L&D comms is simple for our teams to understand and that new initiatives/training is well integrated into our normal processes.
Role objectives
- Drive engagement with our induction processes by embedding existing training and developing/launching additional training tools to ensure our HOD’s deliver quality onboarding training to new team members and take full accountability.
- Be a driver of the Step-Up leadership programmes including frequent support in person, ensuring good follow up with individuals and managers, measurement of progress, and applying a continuous improvement mindset to every single module working with our chosen delivery 3rd party provider.
- Embed usage of career pathways in our sites, ensuring management teams understand how to utilise this tool are using the PDPs attached to them to drive internal succession
- Seek out and understand people data, including starter/leaver surveys, turnover and engagement scores and internaltalent data. Build a deep picture of the performance of our teams, where there may be priorities and how L&D solutions can support internal development.
- Frequent reporting and evaluation on the impact of training initiatives through both quantitative and qualitative methods. Constantly asking constructive questions to understand what’s working and what’s not. Action feedback quickly where possible with Ops/ROMs/ODs, whilst also build insight into key themes. Share insight with Head of L&D/ CPO/ MDs where appropriate.
- Spend time with Ops Managers to ensure they know the detailed training requirements of their teams.
- Understand the training ‘gaps’ of our teams at a Brand level and develop blended and practical training solutions to meet these needs
- Thoroughly understand how our business operates by regularly spending time in sites.. Be able to talk confidently on standard operating processes (e.g. the approach to cashing up). Be curious as to how things work.
- Support our Ops team with the delivery of our Bitesize Training (and any other training), by coaching and training Ops in how to train their teams effectively
- Work with our Digital Learning Manager to make sure that online and offline training work in tandem, and we are utilising our LMS and digital resources
- Work with external partners and the wider People team to support projects/activities as required.
What you’ll bring to the role
Required Experience
- Designing, developing and implementing L&D solutions – both on and offline
- Hospitality Operations
- Working with stakeholders at all levels
- Project and budget management
- Being a self-starter and working with a high level of autonomy.
Preferred Skills
- Customer focused – delivering the best learning experience is at the forefront of everything we do.
- Ability to prioritise tasks and good time management.
- Positive, proactive and logical approach to work and problem-solving
- Great organisation and ability to work to deadlines.
- Great communication skills
What’s in it for you?
- A culture that appreciates ideas and celebrates individuality
- Founder-led business - we might have 230 sites, but we still maintain an entrepreneurial spirit through everything we do
- 50% off food at all Lounges, Cosy Clubs and Brightsides
- 10% bonus
- Pension contribution
- 24/7 mental health support
- Amazing events including LoungeFest – our annual company festival - Christmas parties and more
- We want to work with nice people so if you want to work hard, have fun and be part of the Loungers ride, we’d love to have you.
Job Type: Full-time
Salary: From £40,000.00 per year
Benefits:
- Company pension
- Employee discount
- Employee stock ownership plan
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: On the road
