Service Administrator

Our client is a well-established supplier of commercial kitchen equipment services, across a wide range of sectors. We are looking for someone from a customer service background that understands the importance of outstanding customer experience and attention to detail who will:

• ensure all new calls are allocated to engineers in a timely manner
• will effectively plan engineers call-outs to customers and ensure the work is allocated effectively
• continually communicate with customers should any problems arise on site
• monitoring and dealing with service call outs via the service desk email box

Are you:

• IT Literate (able to use Outlook and MS office suite of products)
• able to provide a professional, friendly, can-do response when dealing with colleagues and customers
• a strong team player
• customer service focused
• a good communicator and have a good eye for attention to detail
• have strong experience in a service desk role (minimum 2 years ideally)

The role is office based with a salary of up to £23,000 plus benefits and a supplemental payment for any on call shifts (approximately one weekend in five)

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Benefits:

• Company pension
• Health & well-being programme
• On Site Parking