Service Administrator

Main Responsibilities of the Role:

You will also be responding efficiently and effectively to all customer queries to ensure we meet customer demand as well as all administration tasks with strong attention to detail.

Duties:

• Review and enter/check Engineer time sheets in conjunction with depot manager and post to computer system
• Invoicing of service jobs and some parts job.
• Telephone Answering; Internal and external calls, message taking
• Systems; Use of ADP, Microsoft Outlook, Excel and Word.
• Parts Returns to assist in completing quarterly parts return to JCB Manufacturer
• Purchase invoice verification and checking
• Batch input, checking to PO & GRN
• Use of streamline terminal for processing credit and debit card payments
• Petty cash control/reconciliation and cash banking
• Employee holiday and sickness submission to HR
• General Administration
• Stationery stocks and stock check
• Depot post
• Filing
• To present a professional image at all times
• To carry out all work practices in line with company health and safety policy
• To contribute to overall success of Watling JCB through teamwork and good communication within the company.
• To carry out any other duties as deemed necessary to fulfil the role

• Assist in other service administration as and when required

• Holiday cover for any role as and when required

• Carry out all work practices in line with company health and safety policy.

• Meet and exceed customer expectations whilst maintaining profitability.

• Contribute to overall success of Watling JCB through teamwork and good communication within the company

• Provide excellent customer service

• Any other duties as deemed necessary to fulfil the role

Essential:

· To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone

· Teamwork, ability to work confidently within a group and on own initiative

· Time Management, ability to manage time effectively, prioritising tasks and working to deadlines

· Drive and determination to get things done, make things happen and continually looking for better ways of doing things

· Analysing and investigating, ability to gather information systematically to establish facts and principles for problem solving

· Commercial Awareness, ability to understand the commercial realities affecting the organisation

· Flexibility, ability to adapt successfully to changing situations and environments

· Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

Personal Attributes:

• Good team work capable of delivering results under pressure and to strict deadlines
• Quality focused
• Honest, reliable, trustworthy, good time keeper
• Ability to work on own initiative
• Ability to multitask and handle several Customer demands at any given
• Ability to communicate efficiently at all levels – verbally, in print and on the telephone
• Ability to be professional, cheerful, co-operative and flexible at all times
• Ability to be motivated and customer focused
• Clean driving licence and good driving recordJob Description

Main Responsibilities of the Role:
Producing accurate estimates to send to the customer, following up with customers to agree work, recording outcomes to determine success of vehicle/machine heath checks. Help with office admin which includes invoicing and inputting information and to book services.
Duties:

• Build strong and positive relationships with customers
• Feedback any important customer information to the Company
• To monitor the backend systems and compile estimates for required further work
• Contact customer and sell identified work and other products and services we offer
• To liaise with the Parts department and hand over parts sales leads identified
• To liaise with Service Supervisors/Controllers keeping them informed of any critical machine health concern
• Inputting information to create worksheets
• Helping to invoice to customers and to follow up order numbers
• Occasional overtime on Saturday mornings, when required
• Any other duties as deemed necessary to fulfil the role

Criteria:

• Computer literate
• Experience with Workshop Management Systems
• Clean driving licence and good driving record
• Proof of right to work in the UK

Please state your salary expectations with your application

Hours - 8am - 5pm with 30min lunch

Job Types: Full-time, Permanent

Salary: £23,000.00-£24,500.00 per year

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• 10 hour shift

Experience:

• Invoicing: 1 year (required)

Work Location: In person

Reference ID: MHC01LB