Address
Form of work
SalaryService Charge Analyst
circa £40,000
Croydon, Sittingbourne
The role
Reporting to the Director of Customer Transactions, as Service Charge Analyst you are responsible for building and delivering the transformation and integration of our Service Charge function. You will create a service that ensures a customer-centred operational delivery and optimisation of Service Charge recovery.
You will work collaboratively with colleagues and teams across Southern Housing to contribute to the development and delivery of our strategic plans.
The location
This is a hybrid working role with an expectation of at least four days in Croydon/Sittingbourne.
What you’ll do
Following the merger of Southern Housing Group and Optivo, Southern Housing is now looking for a talented candidate to join us as our Service Charge Analyst.
- This is an exciting opportunity for someone who is keen to be part of our Service Charge function's transformation and integration, as we optimise Service Charge recovery and provide services focused on the needs of the customer.
- As a Service Charge Analyst, you will deliver a high quality, customer-centric service for Service Charge payers and other stakeholders, focussing on complex cases.
- Reporting to a Service Charge Team Manager, you will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery.
What you need
- Experience in Service Charge analysis, with a robust understanding of residential and commercial Service Charge management, including current legislative requirements and sector best practice.
- Strong organisational skills, able to control and deliver a range of tasks to meet deadlines.
- Experience of working with councillors, the wider community, and other external partners
- Excellent communication skills (written and oral)
- Excellent financial and numerical skills
- Excellent customer service skills
- Strong belief in customer satisfaction and business benefit driven solutions.
- You should be diplomatic, patient, tolerant and resilient.
In your supporting statement, please address how you meet each of the above criteria providing real examples.
Closing date: Sunday 3rd March 2024, 23:59
Interview Dates: 13 March 2024
Candidates who previously applied for this post in January 2024 need not re-apply.
We reserve the right to close this position depending on the number of applicants received.
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
