Service Charge Specialist

Service Charge Specialist

Title:                          Service Charge Specialist

Contracts:                 Permanent Full Time

Hours:                        35 hours per week, Monday – Friday

Persona:                    Agile (20-40% in office and 3-4 days working from home)

Office Location:        West Ham Lane Stratford, London or Sale Point,

                                   Manchester (Our office in Sale Point, Manchester will be relocating to Old Trafford by Spring 2025)

Salary:                       £34,904 per annum (London), £31,250 per annum (Outside London)

 Role Profile - Service Charge Specialist.docx

Closing date for completed applications: 2nd June, 2024 at 11:59pm

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

We currently have an opportunity for a Service Charge Specialist to join our Service Charge team.

Our Service Charge team are responsible for calculating and apportioning Service Charges for around 80,000 homes that receive communal services. They also review Service Charges annually to provide estimated costs for all Service Charge payers and we work closely with service departments to ensure the accuracy of the charges.

As a Service Charge Specialist your role will be to maximise the recovery of Service Charge expenditures for designated estates. You will liaise with the managing agents to obtain compliance data and will be responsible for coordinating and handling complaints.

To be successful in the role, you will have:

• Strong understanding of legislation relating to Service Charges and knowledge of financial accounting (income / expenditure)
• Exceptional customer service skills with experience working in customer service environments, including responding to complaints and queries
• Problem solving skills with the ability to make effective judgements based on  facts demonstrated through assessment of analysis and risk
• Excellent communication skills with the ability to deal with challenging situations and work collaboratively with internal and external stakeholders
• Ability to set own priorities and work proactively in order to achieve set deadlines & targets.

Why work for L&Q?

L&Q is Great Places to work certified (2023) and for the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. 

The successful candidate will have access to our full suite of benefits, which includes; 

·       Annual leave starting at 28 days and increasing to 31 days after 3 years continuous service

·       Excellent Pension Scheme – double contribution up to 6%

·       Generous non-contributory life Assurance

·       An Employee Assistance Programme

·       Recognition bonus scheme (spot awards)

·       Strong family friendly policies 

·       A range of diverse networking groups to join, Kaleidoscope, Inspire & Spectrum

·       Up to 21 hours per year to volunteer with the charity of your choice

·       Commitment to Learning & Development

If you are interested in the role and have the experience required, then apply without delay!

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.