Service Charge Team Leader

Service Charge Team Leader
Birmingham, UK
Full Time - Hybrid
Permanent
£36,905 - £41,999
We have the fantastic opportunity for the right candidate to join a team based in Birmingham, as a Service Charge Team Leader. This is a full time, permanent position. This position offers a hybrid working approach. The Service Charge Team Leader will manage a team of 2 officers and 1 assistant, and ensure continuous development of the service.
Requirements

• Extensive experience in a Service Charge role
• Team management experience
• Knowledge of Housing Associations - experience desirable

• Previous experience of a computerised accounting system
• Previous experience of working with complex control accounts
• Previous experience within a Housing Association is desirable
• Able to plan and prioritise high volume workloads
• Excellent IT skills, including using Excel, Access, Powerpoint, and Word
• Excellent communication skills both verbal and written

Role Expectations

• Lead the management of the Electronic Service Charge System (ESCS)
• Work with budget holders to calculate variable Service Charges across the organisation
• Identify improvement required and implement solutions
• Manage and coordinate the team , allocating responsibilities and reporting on KPIs
• Processing invoices and managing financial documentation
• Creating year-end forecasted expenditure reports, estimated Service Charge budgets, and summary letters for approval
• Managing accruals and prepayments as needed throughout the year
• Regularly reviewing income, expenditure, and cash flow of blocks
• Preparing periodic income and expenditure reports
• Serving as the primary point of contact for contractor payment inquiries
• Facilitating invoice payments
• Calculate and produce accurate actual and estimated Service Charges statements
• Liaise with key internal and external partners
• Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk

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