Service Desk Administrator

Job Title:          Service Desk Coordinator

Location:          Burnham (Work from home and office)

Dynamic Resourcing Services Ltd has been established since 2006 and specialises in Workplace Support.

We have a number of Blue-Chip clients within Manufacturing, Distribution and Facilities Management who have multiple sites nationally.   

We require an experienced Service Desk Coordinator (Mainly working from home and occasional office-based working) to provide support to the Operations Team.

Service Desk coordinator Basic Duties:

• Receiving orders and responding to queries and requests via chat, email, or phone with Client and Contractors
• Raise Orders and book with contractors.
• Organise attendance with sites/clients
• Liaise with contractors/clients whilst works are ongoing
• Following up with client to ensure work is completed to satisfactory level.
• Chase for any reports/invoices to Close job
• Logging jobs on to the CRM system
• Send quotes to clients as per request
• Updating jobs status on a daily basis
• Compiling supplier invoices
• Complete weekly costing for orders
• Keeping rapport and relationships with both contractors and clients
• To report to and follow instructions from senior management.

Must be willing to work on company software’s, training will be provided.

Skills and Qualifications required:  

• Strong Computer Skills ie, Microsoft word and excel.
• Good communication skills.
• Good customer service skills
• Work on own initiative and as part of a team

Ideally someone with previous working experience within the Facilities Services Industry would be an advantage.

Hours of Work: 8.30am to 12.30pm ( Monday to Friday )   

Rates of Pay: £12.00 per hour

This could become a full time job for the right calibre of candidate.

Immediate Start and weekly paid.