Service Desk Analyst

Job title: Service Desk Analyst

Location: Scotstoun -2/3 Split pending business needs - Initially onsite for training/inductions. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: £30,000 - £33,000 - Depending on experience and skills

What you'll be doing:

• Supporting and facilitating the delivery of IT activities that are aligned to the business objectives and overall company strategy
• Developing and maintaining relationships with key stakeholders and customers
• Monitoring performance metrics and liaising with managers and customers to ensure that service level agreements are not breached
• Assist with the interrogating of data and documentation to identify process issues
• Identifying operational problems and contribute to their resolution for example, using standard procedures and tools

Your skills and experiences:

Essential

• Service desk experience or IT knowledge/experience
• Request Management experience
• Experience working in a customer service-based environment
• ITIL knowledge or willing to undergo ITIL training

Desirable

• HND or equivalent qualification
• Ability to gather, process and analyse information in order to action IT requests & resolve problems
• Ability to act as a subject matter expert to provide advice, information, and guidance as and when required to support the programmes of work

Benefits:

You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive.

The Shared Services (SIAM) team:

Our team handles a variety of activities around the management and support of both catalogue and request throughout the estate for hardware and software. Liaising with both internal and external colleagues to ensure service is provided in line with expectations and SLA's.

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 14/02/2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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